Not only do businesses face challenges related to differences in product usage needs and standards, but also language and cultural barriers when launching products and services into the international market. To succeed, businesses must be able to adapt to a volatile business environment and focus on the following two core factors.
1. Vietnamese businesses are constantly striving to expand into the wider world.
Vietnam is considered one of the countries with high export turnover in the Asian market. This is one of the main drivers helping our country's economy achieve stable growth year after year. As of mid-Q3 2018, Vietnam's export turnover reached USD 124 billion, with 20 items achieving export turnover of over USD 1 billion across 200 countries and territories.
However, unlike the export of raw materials, differences in product standards, usage requirements, culture, and technical expertise pose significant barriers to Vietnamese companies' ability to export finished products.
In other words, to succeed internationally, businesses need to clearly identify two decisive factors that determine success or failure: producing products that meet market demand, providing foreign customers with high-quality customer service, and operating the business flexibly, adapting to change, and continuously striving for improvement. Addressing these two factors is no simple task for businesses.
2. Important factors when targeting foreign customers.
Good products are the core factor that leads businesses to the forefront.
Regarding product quality: This is the most crucial factor determining the survival of a business. A company's products must not only be suitable but also of impeccable quality, helping to win over the hearts of demanding international customers. Businesses need to continuously conduct quality checks and evaluations of their products, packaging, and designs to make improvements that best suit the market.
The perfect multilingual customer care solution
Regarding customer service: According to research by many market analysis units today, customer behavior has changed; they don't buy products, they buy the experiences of a business. Specifically, up to 89% of customers will switch to another provider if your business's customer service team cannot provide them with the information they need. Additionally, the development of the internet, specifically digital channels, will bring both more opportunities and challenges for businesses in the coming years.
However, the challenge for businesses at this time is how to reduce costs while maintaining excellent customer service. Recruitment and office rental costs abroad are many times higher than in Vietnam. On the other hand, having headquarters located domestically and providing customer service remotely creates barriers in terms of language, culture, and system management.
Understanding these issues, BellSystem24-Vietnam – the first company in Vietnam – provides comprehensive Off-Shore services to alleviate concerns about customer service when expanding into the international market.
Why should you choose BellSystem24-Vietnam's Offshore Services?
Regarding Recruitment:
– Rigorous recruitment process, assessment tests, and direct interviews with native speakers
– Partnering with over 300 job centers, universities, and colleges nationwide
– Ability to recruit large numbers of people in a short period of time
Training process:
– Structured training content, customized for each brand
– Update knowledge and skills in customer service to meet international standards
– Focus on training in corporate culture and brand culture for partners
– Foreign language training by native speakers
Operate
– Comply with international operational standards such as CSAT, NPS, SLAs, etc.
– Strict management through an experienced management system
– Experience in operating international projects from Bellsystem24
Infrastructure, technology, security
– Partner of many large contact center solution providers worldwide, such as Vocalcom and Cisco
– Professional technical team, independently researching and implementing optimal solutions and software
– Strict security regulations (ISO 27001 on information security), magnetic cards, fingerprint recognition, firewalls, access restrictions & permissions, 360° cameras, CCTV, etc.
– Modern facilities, backup systems meeting international standards
With over 13 years of experience in the contact center and BPO sectors, combined with the best practices and modern operational methods from Japan, Bellsystem24-Vietnam provides offshore service solutions including:
Contact Center Services and Solutions
– Multilingual call center: English, Japanese, French, Korean, Italian, German, Vietnamese…
– Integrated multi-channel: Voice, email, chat, web, social media, video call…
– Operates 24/7/365
BPO Services
– Back/Front-office and Helpdesk Services
– Data Entry/Data Processing
– Edit images
– Business & Sales Promotion/Support
– Technical support
– Market research and surveys
For more detailed information about Off-Shore services, your company can register for a consultation here or contact the hotline at 19001739 to receive specific and accurate advice from our experts.
