Industry solutions
Real estate
Businesses in the real estate industry often face the following problems: Ineffective exploitation and use of data, difficulties in management and evaluation of data quality, difficulty in monitoring and understanding the working status of sales staff, and businesses often lose a lot of resources for product promotion and communication work.
Our solution will help Real Estate businesses:
- Business data synchronization
- Easy, unified management
- Increase sales revenue
- Enhance customer experience
- Team Training
Solutions to improve service quality
Synchronize data, digitize Sales & Customer Care processes
- Store and manage customer information on a single source. Import a list of customer phone numbers into the system, divided by user of each employee.
- Classify customers into groups and develop separate care procedures.
- Easily look up information, review care history, listen to previous calls to come up with the most appropriate approach to customers for the next call.
- Maintain customer engagement with automation tools, calendars, and pre-built scripts.
- Professional business performance evaluation with pre-built reports
Relieve the worry of managing the real estate sales team
- Grasp the progress and work efficiency of each Sales: View call recording files, interaction time, interaction efficiency, customer contact status...
- Assign and manage Sales work for each project. Manage user permissions on CRM for each department and position.
Professional and effective sales solutions
- Provide a team of sales consultants who are skilled, experienced, understand customer psychology, have proficient skills, and close deals quickly.
- Applying smart technology helps increase the efficiency of Telemarketing and sales consulting, automatically making hundreds of calls at the same time.
- Save/shorten time and effort from calling, texting for consultation, taking customers to visit model homes, to writing emails to send project information, consulting on procedures, sales policies, loan options... with Auto Dial, AutoCall, Voicebot, Auto SMS, Auto Email.
Personalize the customer experience
Personalized script
Sales will always have a separate care script for each target, the message will be personalized.
Email marketing automation
Automatically send project information emails that suit customer needs (For each group of customers with investment or housing needs,... or when customers leave consulting information, download quotes,...)
Automated Chatbot
Chatbot automatically answers customers about project information and policies of each type of apartment 24/7. Create many diverse scenarios, close to customer questions. Send mass messages to customers about event/promotion updates.
Customer Journey
Update the progress of appointments, introductions, consultations or contract discussions of Sales. Review customer care history, past customer interaction journey, from there know how to focus resources to approach/offer the most suitable incentives to customers, thereby increasing conversion rates.
Quang Sang
Customer service agent
Professional and systematic staff training at the most optimal cost
- Courses, workshops, and systematic trainings for human resources and business management. Flexible content design according to business characteristics and real estate projects.
- Sell or rent professional Learning Management System for internal training. Free special courses on customer service skills worth up to 36 million VND. Practical and quick application for diverse scales and training needs of businesses.
Why choose Bell24VN?
- Deep understanding of the Real Estate industry
- Comprehensive solution, closely following business processes
- High flexibility at any time
- The most optimal cost
- No. 1 operating experience in Vietnam with more than 200 projects
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