IP PBX TECHNOLOGY: TRANSFORMING BUSINESS OPERATIONS PROCESSES
Tổng đài được ví như sợi dây liên kết trực tiếp giữa doanh nghiệp và khách hàng. Vì thế, sợi […]
Knowledge
September 2020
Knowledge
HOW DOES CUSTOMER CARE TECHNOLOGY HELP BUSINESSES BREAK THROUGH?
As society develops, people's psychology and needs also become increasingly complex.
Technology
CRM SOLUTIONS – THE KEY TO CUSTOMER SERVICE SUCCESS FOR BUSINESSES.
What exactly is CRM? Customer relationship management (CRM) is customer relationship management software – it is
Technology
INTELLIGENT CALL CENTER TECHNOLOGY
Call center technology has played and continues to play a key role in the success of the plan.
Knowledge
What is a Call Center? What Factors Determine the Success of a Call Center System?
What is a call center? What factors determine the success of a call center system during the process?
Technology
WHAT IS A VIRTUAL CALL CENTER? AN INEVITABLE FUTURE TREND
As the number of customers increases, traditional customer service call centers become less effective:
Knowledge
3 Factors That Help Customer Service Representatives "Win Over" Employers
Customer service representatives are not only the bridge between the company and its customers, but also represent the company's image.
Knowledge
Integrated Multi-Channel Customer Care Enhances Customer Experience
Vòng quay công nghệ ngày càng phát triển, khách hàng có thêm nhiều quyền lực hơn trong việc lựa chọn
WHAT IS A CONTACT CENTER? HOW IS IT DIFFERENT FROM A CALL CENTER? Update 2025
What is a Contact Center? A Contact Center is a call center that can receive and handle
WHAT IS IVR? HOW IT WORKS, IS BUILT, AND IS APPLIED IN THE CALL CENTER
What is IVR? IVR (Interactive Voice Response) is an automated telephone response system that plays
