SERVICE
CONTACT CENTER

With 18 years of operation and experience operating 200+ successful projects for leading brands.

CUSTOMIZED PROFESSIONAL SOLUTIONS

We provide comprehensive Contact Center services from consulting, planning, operating, and developing related IT systems.

Help businesses remove obstacles in standardization, increase call center quality, thereby optimizing resources and costs.

SOLUTION

Provide comprehensive solutions throughout the pre-, during- and post-sales process. Create an experience that exceeds expectations for end customers.

INBOUND

OUTBOUND

WHY SHOULD YOU CHOOSE TO OUTSOURCE CONTACT CENTER AT BSV?

Tailored solutions

Consulting and implementing switchboards according to the specific needs of the business

Fast Deployment

Have a team of professional, carefully selected and well-trained operators

Flexible

Increase or decrease the number of employees from time to time

Cost savings

Office costs, facilities, systems, recruitment and training costs

Committed to efficiency

Each project will have specific SOP, KPI, SLAs (Customer Service), Productivity (Sales) commitment set up.

One-stop partner

In addition to Contact Center, BSV also has other strong services to provide when partners request.

The difference

CASE STUDY

Contributing to the success of over 200 brands. We always listen carefully
Every voice from partners to end users, striving to bring happiness to everyone.

Case study / Call a car

Customer care

The secret to achieving SLA 99% in customer care

Case study / Television - Telecommunications

Contact center

Sales and customer care automation in digital television

Case study / Finance - Banking

Telesales

Breakthrough in revenue from International Bank credit card products

PARTNER

CONTACT CENTER SOLUTIONS FOR ALL FIELDS

TURN THE CALL CENTER INTO A PLACE TO ENHANCE COMPETITIVE ADVANTAGE FOR BUSINESSES

Get advice from us

Outsourced Contact Center Services for Businesses

Professional, delivering superior customer experience
Covering all pre-, during- and post-sales operations
The most optimal cost

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Solution

Turn the call center into a center to enhance the competitive advantage for businesses throughout the Pre-sales, During-sales and Post-sales process.

Telephone
Mail
Chat
Social network
Video call
Face to face

Multi-channel customer care

Telesales

Reception, technical guidance

Reminder of fees and debts by phone

Receive and process orders

Receiving and processing reservations

Set up an appointment by phone

Our Goals

Optimize costs and save resources for partners through professional call center operation services
Contribute to revenue growth and ROI for partners from Contact center channel
Deliver an experience that exceeds end-customer expectations

Why should you choose to outsource Contact center at BSV?

Tailor-made solutions: Consulting and implementing switchboards according to the specific needs of the business
Immediately have a team of professional, well-trained operators, ranging in size from 1 to thousands of employees.
Flexible: Increase or decrease the number of employees at any time
No cost to set up a switchboard: Office costs, facilities, systems, recruitment and training costs
No operating costs: BSV performs all operations to ensure the call center operates efficiently
Commitment to efficiency: Each project will have specific SOP, KPI, SLAs (Customer Service), Productivity (Sales) commitment.
One-stop partner: In addition to Contact center, BSV also has strong services to provide when partners request.