Application Management Services (AMS) provides dedicated IT staff organized under a tiered structure, helping businesses handle user requests, operate systems, and resolve technical issues without building an in-house IT team.
OUTSOURCE THE IT TEAM YOUR BUSINESS ACTUALLY NEEDS
BSV provides dedicated IT staff across 3 flexible tiers, helping businesses handle exactly what they need while optimizing costs
- Handles user requests and issues via phone, email, or ticketing system, supports basic issues, guides users on system operation, and logs, categorizes, and escalates tickets to a higher tier when needed.
L1 – System Administration
- Operates and administers systems, servers, and networks at a basic level, monitors system status, and resolves operational issues ranging from minor to moderate.
- Manages users and configurations, and coordinates with the higher tier (L2) when complex errors arise.
L2 – Maintenance & Development
- Includes Developer, DevOps, and SysOps roles handling in-depth technical issues: analyzing and fixing software bugs, developing and optimizing systems, and working directly with source code, databases, and system architecture.
Flexible coverage levels
BSV offers multiple coverage levels so businesses can choose exactly what fits their needs:
- 8×5: The standard tier, with staff on duty 8 hours a day, 5 days a week, suited for systems that rarely encounter issues outside business hours.
- 8×7: 8 hours of coverage per day, 7 days a week, suited for systems that still need weekend support.
- 16×5 hoặc 16×7: Extended coverage of 16 hours a day, suited for businesses with users or customers across multiple time zones.
- 24×7Round-the-clock coverage, suited for mission-critical systems that cannot afford downtime, such as payment systems, telecom infrastructure, or customer service spanning multiple markets.
Coverage models can also be fully customized to each business's specific requirements.
Operational tools
The AMS team uses industry-standard monitoring and operational tools to ensure transparency and fast response times:
- Monitoring: Zabbix, Prometheus, Grafana, Nagios
- Log management: ELK Stack, Graylog
- Ticketing: Jira, ServiceNow, Freshservice
- Remote access: SSH, RDP, Bastion
The full SOP (request intake, resolution, and escalation process) is clearly defined from the implementation stage onward.
why choose us?
Tailored solutions
The right service tier (L0/L1/L2), customized to each business's actual operational needs
Standout customer experience
Backed by over 20 years of operating customer service for hundreds of partners, BSV's IT team is not only technically skilled but also thoroughly trained in professional customer service mindset, making every customer touchpoint stand out.
Fast Deployment
The ability to recruit IT staff at scale in a short time, delivering the right team right away
Security safe
Operational infrastructure certified to ISO/IEC 27001:2022 security standards, with dedicated access control and monitoring policies for each project.
Flexible
Scale the team up or down and adjust SLAs at every stage
Committed to efficiency
Every project comes with clearly defined SOPs and KPIs, ensuring progress and quality standards are met
One-stop partner
Recruitment, training, operations, reporting, and system integration deployment, all with a single managing partner.
The difference
- # Cost Optimization
- # Quick Deployment
- # Scalable to any size
- # Information Security
- # Automation
- # Continuous Improvement
- # Multilingual
AMS SOLUTIONS BY INDUSTRY
- Technology
- Finance, Banking
- Insurance
- E-commerce & retail
- F&B
- Logistics
- Travel
- Aviation
- Healthcare
- Pharmaceuticals
- Real Estate
- Telecommunications
- Broadcasting & Media
- Automotive
- Public Sector Projects
FAQs
How is AMS different from hiring a freelance or part-time IT employee?
Our AMS service provides a clearly structured team across L0-L2 tiers, with a dedicated project manager, contractually committed SLAs, and a defined incident escalation process. This helps businesses avoid the risk of service disruption when a single individual leaves or becomes overloaded, a common limitation of hiring standalone staff.
Can a business hire just one tier, for example only L0 Helpdesk?
Yes. Each tier, L0, L1, and L2, can be deployed independently based on actual needs, or combined into a full operating team when a business needs to cover the entire chain from intake to in-depth resolution.
What's the minimum team size to deploy an AMS project?
Team size is flexible based on actual needs, ranging from just 1 staff member for a small Helpdesk project to several dozen for large-scale system operations. Businesses can start small to evaluate effectiveness before scaling up.
What measures does BSV take to ensure the safety and security of our data?
We understand that data security is a top priority. We are committed to fully protecting your data through:
- BSV's operating processes are certified to ISO/IEC 27001:2022
Non-Disclosure Agreement (NDA): NDAs are signed with both the client and all staff involved in the project.
Secure infrastructure: High-security servers, data encryption, and virtual private network (VPN) systems.
Strict access control: Role-based data access permissions, ensuring only authorized personnel can access the data.
Secure office: Work areas under 24/7 security control, with personal storage devices (USB drives, phones) not permitted.
Is AMS staff trained specifically on each partner's systems?
Yes. Before going live, BSV develops a dedicated training program for each project, covering system knowledge, incident-handling procedures, and scripts for each type of request. After go-live, staff continue to receive updates whenever the system changes or when operational data indicates additional skills are needed.
What languages can BSV support?
Multilingual. In addition to Vietnamese, we have staff already working on projects in English, Japanese, Chinese, Korean, Thai, Russian, French, Italian, and more.
How is the cost of AMS services calculated?
Cost depends on the service tier, the complexity of the work, headcount, coverage level, and whether staff work remotely or on-site. BSV provides a custom quote for each project after assessing actual needs.
