Decoding how Vietnam's top 1 convenience store chain manages service quality
The challenge of BSV Mystery shoppers (MS) are regularly trained and updated on the latest information about the programs [...]
Mystery Shopping Service – A Strategic Move to Upgrade Japanese Restaurant Chain Services
The challenge for BSV is to use a large number of mystery shoppers (MS) to avoid detection, with each MS following
Secretly check the price dumping situation, improve service quality at car showrooms
The challenge is that mystery shoppers (MS) must be carefully selected and knowledgeable about cars, especially
Banking Service Breakthrough: Secret Checking, Surprisingly Effective
Deployment Scale: 400 evaluations / 3 months Mystery Shoppers posing as customers
Top 6 metrics to measure and evaluate Telesales effectiveness
Effective management of telesales human resources is an important part of a business's strategy. Below
Notice of unauthorized access to the company server system (continued notice)
Dear Customers and Partners, First of all, we sincerely apologize for the incident.
Measuring NPS, CSAT in the banking industry
The loyalty rate of banking customers in Vietnam is considered quite low. A customer
Comply with Government Decree 13 on personal data protection, prevent personal data infringements
In the digital age, personal data is more valuable than ever. To avoid data
Hotline announcement to receive calls, complaints from employees and customers
To improve the quality of products and services and to answer questions related to workers.
Notice of unauthorized access to the company server system
Dear Customers and Partners, On June 17, 2024, we have confirmed the incident related to
