Integrated Multi-Channel Customer Care Enhances Customer Experience
As technology continues to evolve, customers have more power in choosing [...]
Knowledge
WHAT IS A CONTACT CENTER? HOW IS IT DIFFERENT FROM A CALL CENTER? Update 2025
What is a Contact Center? A Contact Center is a call center that can receive and handle
WHAT IS IVR? HOW IT WORKS, IS BUILT, AND IS APPLIED IN THE CALL CENTER
What is IVR? IVR (Interactive Voice Response) is an automated telephone response system that plays
Knowledge
WHAT IS ACD? FUNCTIONS AND HOW TO SET IT UP IN CONTACT CENTER.
What is ACD? ACD (short for Auto Call Distribution) is a feature in Contact Center call centers that has the function of
WHAT IS CTI? FUNCTIONS, APPLICATIONS AND BENEFITS.
What is CTI? CTI (short for computer telephony integration) is a term referring to integration technology.
Technology
DETAILED COMPARISON: VIRTUAL CALL CENTER AND TRADITIONAL CALL CENTER.
Depending on the needs of each business, you should consider choosing the appropriate implementation method.
Technology
WHY CALL CENTER MUST BE INTEGRATED WITH CRM?
What is CRM? CRM is an acronym for the term "Customer Relationship Management."
Knowledge
OPERATION DIAGRAM OF IP CALL CENTER SYSTEM.
Concept of IP Call Center An IP Call Center is a fast communication system.
Technology
WHY IS A CLOUD CONTACT CENTER SUITABLE FOR SMALL BUSINESSES?
Cloud Contact Center (CCC) or cloud-based call center is call center software operated on a cloud platform.
Knowledge
WHAT IS A FIELD SALES STAFF? WHAT DO YOU DO AND WHAT IS THE INCOME?
You are a recent graduate, or you are looking to change your career path. You
