WHY OUTSOURCING HUMAN RESOURCES IN BUSINESS PROCESSES
Đối với mỗi đơn vị, bài toán nhân sự luôn là vấn đề khiến nhiều chủ doanh nghiệp đau đầu, […]
BPO Industry News
Technology
OPTIMIZE YOUR CALL CENTER WITH THE POWER OF SPEECH-TO-TEXT
What is speech-to-text? Speech-to-text is a computer program that can identify words and phrases in
Technology
CUSTOMER CARE: WHY ROBOTS CAN'T COMPLETELY REPLACE HUMANS
It has been more than 72 years since the first "electronic automatic robot" was created by William Grey.
Knowledge
WHAT IS DIRECT SALE? THE IMPORTANCE OF DIRECT SALE STAFF IN THE TELESALES DEPARTMENT
Direct sales is a very popular job in today's labor market, and it is a good choice.
CX, EX, Loyalty
PROFESSIONAL TRAINING SERVICES, CUSTOMER CARE SKILLS
Training Course Objectives. Knowledge: Provide an overview of Customer Service and its channels.
Technology
SMART TELESALES MANAGEMENT SOFTWARE – OUTBOUND CALL CENTER
Telehub is a software system exclusively designed by Bellsystem24-Vietnam, helping you create campaigns.
Operate
WHAT IS A GOOD TURNOVER RATE? HOW TO CALCULATE & IMPROVE IT
What is turnover rate? Turnover rate: The rate of employee resignations within a specific period (month/quarter/year).
Knowledge
HOW TO PERSUADE DEMANDING CUSTOMERS WITH THE ART OF "WINNING PEOPLE OVER"
In the course of business operations, encountering customer complaints is inevitable.
Technology
ARTIFICIAL INTELLIGENCE TECHNOLOGY AND HUMAN DEPENDENCE ON AI
The concept of artificial intelligence. Artificial intelligence (AI), or artificial intelligence, is a
Knowledge
INTERNET OF THINGS AND OPPORTUNITIES FOR CONTACT CENTER INDUSTRY
Internet of Things (IoT) – The Internet of Everything is ushering in a new era, bringing profound and widespread change to everything.
