5 Skills That Help Customer Service Representatives Impress Employers
Customer service representatives (CSRs) in the contact center industry are in high demand, but the job also has high expectations [...]
Knowledge
WHAT IS A CALL CENTER? HOW TO SET UP, OPERATE, EVALUATE.
What is a Call Center? A Call Center is a business's call center, capable of receiving and handling
Knowledge
NOTES WHEN INTERVIEWING CUSTOMER SERVICE EMPLOYEES
Customer service representative profile. Customer service representatives are responsible for the following tasks:
Knowledge
HOW TO BUILD AND EVALUATE KPIS FOR RECRUITMENT DEPARTMENT STAFF.
Recruitment is a job that requires a lot of knowledge and professional skills, and it is also
Knowledge
Chatbot Technology and the Potential for Automating Contact Centers
Each time a customer contacts the customer service department of a business, it could be
Technology
OPTIMIZE TELESALE PERFORMANCE WITH AUTO DIALER SOFTWARE
Improve the performance and effectiveness of your call center agents with an automated calling solution. Business
Knowledge
LEADING MULTI-CHANNEL INTEGRATED CONTACT CENTER SOLUTION IN VIETNAM
The role of the Contact Center today is not just about fulfilling the basic functions of
Technology
Is the Multi-Channel Contact Center Outdated? What is a Better Solution?
What is a multi-channel contact center? A multi-channel contact center, also known as a multi-channel call center, is a
Operate
TELESALES SERVICES WITH SMART TELESALES SOFTWARE
The telephone sales solution provided by Bellsystem24-Vietnam helps businesses optimize the effectiveness of their telesales operations.
Knowledge
YOU JUST DON'T KNOW HOW TO SELL EFFECTIVELY OVER THE PHONE
The article was shared by someone with 8 years of experience in telesales, hoping that it will
