HOW TO CALCULATE FCR, NOTES WHEN CALCULATING AND METHODS TO IMPROVE
Trong tất cả các chỉ số vận hành của một Contact Center, FCR (First Contact Resolution) được xem là một trong […]
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Bellsystem24 Vietnam achieves ISO/IEC 27001:2022 certification for information security
Earlier this September, Bellsystem24 Vietnam was officially granted ISO/IEC 27001:2022 certification by QUACERT – the
Criteria for evaluating call quality in Contact Center
Trong môi trường Call center hiện đại, chất lượng mỗi cuộc gọi không chỉ phản ánh năng lực của tổng đài
Cross-selling banking products effectively in the digital age (Part 2)
In Part 1, you understood the need to change your cross-selling approach.
SALES CRM SOLUTIONS FOR B2B, B2C AND B2B2C BUSINESSES
Sales CRM is the key to supporting increased sales through enhanced customer experience
Get the most out of large-scale outbound contact center campaigns
What is an outbound contact center campaign? Simply put, outbound contact center campaigns are campaigns
Practical application and illustration of Autocall in business automation
Autocall or automatic calling system allows businesses to call out to a large number of customers at the same time.
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Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Booming during the pandemic and having the potential to grow strongly in the next 10 years, these companies
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3 effective ways to apply Contact Center for beauty salons & Spas
Taking care of yourself to look better and feel happier is becoming more and more common.
AHT – HOW TO REDUCE AGENT CALL HANDLING TIME (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo
