Voicebot AI Labeling Project – When humans teach machines to understand the Vietnamese language
CHALLENGES AND REQUIREMENTS FOR HUMAN RESOURCES POSITIONS Candidate requirements: Experience in telesales [...]
Case Studies
Automate customer service with Bellsystem24 Vietnam's multi-channel AI chat solution
CHALLENGES AND ISSUES FROM CUSTOMERS Diverse communication channels: Website, Facebook, Zalo, fanpage... information must be
Voice Data for AI Training – Project of Recording 3,000 Voice Samples Nationwide
CHALLENGES AND ISSUES FROM CUSTOMERS IMPLEMENTATION SOLUTIONS 1 Preparation & Training Recruitment
Managing service quality of car showroom chain with Mystery Shopping service
Challenges for BSV Mystery shoppers (MS) are regularly trained and updated on programs.
Decoding how Vietnam's top 1 convenience store chain manages service quality
Challenges for BSV Mystery shoppers (MS) are regularly trained and updated on programs.
Mystery Shopping Service – A Strategic Move to Upgrade Japanese Restaurant Chain Services
The challenge for BSV is to use a large number of mystery shoppers (MS) to avoid detection, with each MS following
Secretly check the price dumping situation, improve service quality at car showrooms
The challenge is that mystery shoppers (MS) must be carefully selected and knowledgeable about cars, especially
Banking Service Breakthrough: Secret Checking, Surprisingly Effective
Deployment Scale: 400 evaluations / 3 months Mystery Shoppers posing as customers
Developing dealer network for MNC tire company
Proposed Solution: Establish an outbound call channel to reach agents nationwide. Recruitment
More efficient paint production & distribution thanks to Customer, Dealer, Warehouse Management solution set
CHALLENGES NOT BEING ABLE TO CAPTURE INFORMATION ABOUT END-CUSTOMERS. NO SYSTEM IN PLACE.
