WHAT IS A CALL CENTER? HOW TO SET UP, OPERATE, EVALUATE.
Call Center là gì? Call Center là trung tâm tổng đài của doanh nghiệp, có khả năng tiếp nhận, xử […]
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NOTES WHEN INTERVIEWING CUSTOMER SERVICE EMPLOYEES
Customer service representative profile. Customer service representatives are responsible for the following tasks:
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HOW TO BUILD AND EVALUATE KPIS FOR RECRUITMENT DEPARTMENT STAFF.
Recruitment is a job that requires a lot of knowledge and professional skills, and it is also
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Chatbot Technology and the Potential for Automating Contact Centers
Each time a customer contacts the customer service department of a business, it could be
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LEADING MULTI-CHANNEL INTEGRATED CONTACT CENTER SOLUTION IN VIETNAM
The role of the Contact Center today is not just about fulfilling the basic functions of
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YOU JUST DON'T KNOW HOW TO SELL EFFECTIVELY OVER THE PHONE
The article was shared by someone with 8 years of experience in telesales, hoping that it will
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GUIDE TO EFFECTIVE TELESALES METHODS FOR BEGINNERS
Công việc bán hàng nói chung và telesales nói riêng, nhìn chung đều là các công việc tương đối cơ
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WHAT ARE UPSELL AND CROSS SELLING? HOW TO APPLY THEM TO INCREASE 150% IN REVENUE
Chắc chắn rằng ít nhất một lần bạn đã từng rơi vào “Bẫy” Upsell và Cross sell khi mua hàng.
