In-depth Consultative Selling Training – Consultative Selling in the Digital Age
Trong bối cảnh chuyển đổi số diễn ra nhanh chóng, hành vi mua hàng của khách cũng thay đổi đáng […]
Knowledge
Common mistakes when deploying mystery shoppers in retail chains and supermarkets
Mystery shoppers have long been an important tool for retail chains and supermarkets.
How to Effectively Manage and Supervise Sales Staff: Processes & Tools
Managing and supervising sales staff is typically based on three evaluation factors: Evaluation
Full-criteria secret customer evaluation checklist template
Summary of criteria for evaluating mystery shoppers that can be applied to businesses in the
Mystery Dining: Helping F&B Businesses Improve Service Quality
1. What is mystery dining? Mystery dining is a method of evaluating service quality by using
What is a mystery shopper? How to implement it for your business
Mystery shoppers are people hired to pose as actual customers.
Overview of Customer Churn Rate and How to Reduce Customer Loss
What is Customer Churn Rate? Customer Churn Rate (CCR): Customer churn rate – a measure of
Develop KPIs for Customer Service Representatives and Template
Làm sao để biết một nhân viên CSKH đang làm tốt hay chưa? KPI (Key Performance Indicators) – chỉ số
AI & Automation Applications in Customer Care Management: Opportunity or Risk?
1. Xu hướng AI trong chăm sóc khách hàng Trong thời đại số, trí tuệ nhân tạo (AI) và tự
Retention Plan for Existing Customers: Tips to Boost Revenue, with 5 Sample Examples
Khách hàng cũ chính là tài sản quý giá của doanh nghiệp. Họ đã từng mua hàng, trải nghiệm sản
