4 strategies to help businesses retain customers effectively
Doanh nghiệp hiện nay thường bỏ ra một nguồn chi phí khổng lồ để tìm khách hàng mới mà không […]
Knowledge
Top 3 reasons why Mystery shopping is an effective secret marketing tool for businesses
Mystery shopping is a type of service that provides an assessment of the activities of relevant departments.
Omotenashi – the pinnacle of Japanese customer service
Originating from Japan, Omotenashi is becoming more and more popular, used by many businesses around the world and in Vietnam.
Omnichannel marketing and successful case studies
Omnichannel Marketing is a marketing strategy that uses a variety of channels. These channels continue to
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
Suggested strategies to "gain market share" for retail pharmacy chains
Dynamic pharmaceutical market In the "race" to expand the number of stores of pharmaceutical retail chains
Knowledge
NPS benchmark statistics by industry
“Customers are God's gift”, and their satisfaction is the measure of evaluation.
Distinguishing between NPS, CSAT, CES – Which metric is best for measuring CX?
Need to think correctly about customers and customer service For a business, the key factor
Guide to evaluating banking service quality from A to Z
Customer satisfaction is a vital factor and the goal that banks are currently pursuing.
5 Strategies to Improve Customer Experience in Omnichannel Contact Center
A business cannot survive without customers. A Bloomberg Businessweek survey found that:
