Cá nhân hóa trải nghiệm người dùng: Từ chiến lược đến thực thi
Khách hàng đã mua hàng 5 lần. Đã chat với nhân viên chăm sóc khách hàng từ tuần trước. Đã […]
CX, EX, Loyalty
Optimizing customer service costs for businesses
Trong bối cảnh kinh doanh cạnh tranh, việc tiết kiệm chi phí chăm sóc khách hàng không chỉ là mong
Empathy Map Guide – A Tool for Understanding Customers to Optimize Their Experience
In the customer-centric era, understanding customers is no longer an advantage—it's a necessity.
Personalizing the customer experience: making every interaction special?
Imagine you walk into a familiar coffee shop. Before you order, the staff already
What is Customer Centric? Building a customer-centric strategy
In this era of digitalization and fierce competition, customer centricity is no longer a foreign concept.
Measuring and evaluating the CES index in customer care
In an era where customer experience (CX) has become a critical factor, Customer Effort Score (CES) is a
The rise of Gen Z, how to care for and attract this generation?
1. The rise of Gen Z Gen Z (Generation Z) is the next demographic group after
Revealing the standard customer care process for businesses
For a long time, customer care process has been considered the "ultimate weapon" to increase retention rate.
4 strategies to help businesses retain customers effectively
Businesses today often spend a huge amount of money to find new customers without
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
