Customer Service Process Template and How to Build a Professional Process
According to Zendesk's research, 61% customers are willing to switch to competitors after just one bad experience.
Knowledge
What is telesales? Secrets to effective telephone sales in the AI era
What is telesales? To make it easier to understand, "telesales" can be broken down into two parts: Tele (Telephone) means telephone.
Tips for Effectively Managing Customer Service Staff
In an era where customer experience is considered the ultimate "competitive weapon," owning
How to reduce call center operating costs while maintaining service quality
In an increasingly competitive economic environment, optimizing call center operating costs has become
Optimizing the customer service team in a business
In an era where customer experience has become a key competitive advantage, building
Comparing the costs of outsourcing a Contact Center and operating it in-house: Which option is right for your business?
In today's digital age, the contact center has become a key factor in determining
Optimizing customer service costs for businesses
In today's competitive business environment, saving on customer service costs is not only
Field force staffing, field personnel – Flexible staffing solutions
Field force, also known as field personnel, are employees who work directly at the
What is content moderation? The job of a content moderator
In today's era of rapid digitalization, controlling and managing content
Considerations when selecting a BPO company
In an increasingly competitive business environment, choosing the right BPO (Business Process Outsourcing) company
