Knowledge

Dù công nghệ phát triển như vũ bão, nhưng phương thức telesales – bán hàng qua điện thoại vẫn luôn […]

Many businesses are beginning to realize that current and former customers are not just a source

We all know when we are receiving good customer service.

According to research, an average CRM system helps salespeople increase revenue by 41%.

In recent days, the media and the public have been abuzz with a story about a gas company.

In the buying and selling process, order processing staff are responsible for assisting customers and responding to inquiries.

Direct response is a process in which a pharmaceutical company hires a translation center.

Live chat is one of the most dynamic ways to communicate with your customers.

Customer feedback will guide and inform your decision-making.

Reg Dutton from EvaluAgent discusses whether Contact Centers are prepared for the new generation of employees.