Ban Do VN konen

Bellsystem24 Vietnam Inc.

Bellsystem24 Vietnam Inc. is the pioneer and leader for Contact Center & Business Process Outsourcing services in the region. 

Our purpose is to sustain the prosperity of society through innovation, communication and the best-in-class solutions. 

We aim to provide customer experiences that exceed

end-user expectations and value that exceeds client company.

  • Company name: BELLSYSTEM24 VIETNAM INC. (BSV) 
  • Representative: Izumi Matsumoto 
  • Head Office: K Floor, CT2 building, Yen Hoa Parkview, No.3 Vu Pham Ham, Cau Giay, Ha Noi
  • Business sites: 12 sites
  • Number of staffs: 3491

Our shareholders


Bellsystem24 Japan - 80% shares of BSV

Japanese leader in outsourcing services, technology services, consulting services, temporary staffing services, paid job placement services, and CRO services related to CRM solutions. Planning, production and sales of various contents using the Internet and other media, and operation of services related to these.


TOPPAN Holdings Inc - 20% shares of BSV

A leading and diversified global provider committed to delivering sustainable, integrated solutions in fields including printing, communications, security, packaging, decor materials, electronics, and digital transformation.

Corporate history


Apr. Additional investment in Vietnam’s “Hoa Sao” and making it a subsidiary. Company name changed to BELLSYSTEM24 VIETNAM Inc.


Aug. Opens Ikebukuro Solution Center 3.

Jun. Opens Fukuoka Solution Center 6.

Mar. Established Horizon One Corporation, a joint venture with Layers Consulting Inc.

Mar. Merges POCKE INC..


Jun. Moves Head Office to Tokyo’s Minatoku.


Mar. Opens Sapporo Second Head Office.

Mar. Established TB Next Communications Co., Ltd., a joint venture with TOPPAN INC..


Nov. Merges BI Medical, Inc..

Jan. Opens Minami-Osawa Solution Center.


Apr. Opens Ikebukuro Solution Center 2.


Jul. Completes investment toward Vietnam’s “Hoa Sao” and starts its business in Vietnam.

Expands BPO Business with CTC, “CTC First Contact” to be made into a joint subsidiary.

Jun. Opens Sapporo Solution Center 4.

Apr. Opens “BellKids Toyosaki Day-Care” in Okinawa


Nov. Opens Kohoku Small Office.

Sep. Opens Fukuoka Solution Center 4.

Opens Fukuoka Solution Center 5.

Opens Sendai Solution Center 2.

Aug. Increases cooperation with CTC, starting to sell “eBellCloud” through CTC.


Oct. Opens Toyosaki Solution Center.

Sep. Merges BBCall,Inc..

Mar. Opens Okinawa Solution Center 2.

Feb. Opens Sapporo Solution Center 3.


Nov. Opens Noborokawa Solution Center.

Aug. Opens Hiroshima Solution Center 3.

Apr. Opens Nakano Solution Center.

Mar. Shifts to a holding company.


Oct. Launches consulting services that suggest optimization of channel mix of calls and websites.

Starts operation of a center specializing in sales under merit-based reward system.

Aug. Opens Fukuoka Solution Center 3.

Moves Head Office to Tokyo’s Chuo-ku.


Mar. Spins off pharmaceutical and medical business to form new company, Bell Medical Solutions, Inc.


Nov. Luanched BellSocial CRM, a CRM service using social media.

Oct. Launched Bell@Home, a home-based call center service.

Sep. Opens Hiroshima Peace Boulevard Office (now Hiroshima Solution Center 2).

Jun. Starts full-scale operation of BellCloud®, a next-generation private cloud platform service.

Opens Tenjin Center in Fukuoka (now Fukuoka Solution Center 2).

Mar. Establishes special subsidiary BELL SOLEIL, Inc.


Aug. Moved Head Office to Tokyo’s Shibuya Ward.

Mar. Spins off content business to form a new company, POCKE, INC.


Dec. Opens Tohoku Branch Higashi Nibancho Square Office (now Sendai Solution Center 1).


Jun. Opens Sapporo Solution Assurance Terminal Center No. 2 (now Sapporo Solution Center 2).

Mar. Obtains Privacy Mark certification.


May. Obtains ISO/IEC27001 certification.

Jan. Opens RMCOsaka (now Osaka Solution Center).

Establishes BELL24-CellProducts, Inc. and begins full-scale expansion of SMO business in Hokkaido, following Kansai.


Aug. Opens RMC Saitama (now Saitama Solution Center).


Jul. Acquires shares in BB Call, Inc. (turning it into a subsidiary)


Jul. Opens Matsue Solution Assurance Terminal (now Matsue Solution Center).


Aug. Opens Asahikawa Solution Assurance Terminal (now Asahikawa Solution Center).

Pharmaceutical Services Business Headquarters obtains ISO 9001 certification.

May. Opens Sapporo Solution Assurance Terminal (now Sapporo Solution Center 1).


Aug. Opens Okinawa Sales Assurance Terminal (now Okinawa Solution Center 1).


Dec. Opens Sanda New Media Laboratory (now Kobe Solution Center).


Aug. Upgrads Sapporo Sales Office into Sapporo Branch (now Sapporo Solution Center 1).


Dec. Launches Computer-Related Call Center Operation Business.

Oct. Launched Service for Mobile Communications Carriers.

Jul. Launches Election Polling Service.


Mar. Opens Kanazawa Sales Office (now Kanazawa Solution Center).


Dec. Launches Autocall Collection Service.

Oct. Opens Takamatsu Operation Center (now Takamatsu Solution Center).


Jun. Opens Yokohama Operation center (now Minato Mirai Solution Center).


Mar. Establishes industry’s first monitor room at Tokyo Head Office.


Nov. Relocates operation divisions of Tokyo Head Office from Nishi Shinjuku, Shinjuku-ku to Minami Ikebukuro, Toshima-ku.


May. Launches Call Center Service For Mail Order Companies.


Aug. Launches Call Center Service and Interpreting Service in English.


Sep. Launches TV Shopping Order Call Center Service.

Jun. Launches Telephone Research Service.

Jan. Launches service in Sendai, expanding service area to 8 locations in 7 cities nationwide.


Dec. Expands service area to 6 cities, with the addition of Sapporo, Nagoya, Osaka, Matsushima and Fukuoka.

Oct. Launches Night-time and Holiday Credit Application Call Center Service.

Launches 24-Hour Call Center Service Using Call Diverters.

Sep. BELLSYSTEM24, Inc. founded in Nishi Shinjuku, Shinjuku-ku.

Corporate values