About
Bellsystem24 Vietnam Inc.
Bellsystem24 Vietnam Inc. is the pioneer and leader for Contact Center & Business Process Outsourcing services in the region.
Our purpose is to sustain the prosperity of society through innovation, communication and the best-in-class solutions.
We aim to provide customer experiences that exceed
end-user expectations and value that exceeds client company.
- Company name: BELLSYSTEM24 VIETNAM INC. (BSV)
- Representative: Izumi Matsumoto
- Head Office: K Floor, CT2 building, Yen Hoa Parkview, No.3 Vu Pham Ham, Cau Giay, Ha Noi
- Business sites: 12 sites
- Number of staffs: 3491
Our shareholders
Bellsystem24 Japan - 80% shares of BSV
Japanese leader in outsourcing services, technology services, consulting services, temporary staffing services, paid job placement services, and CRO services related to CRM solutions. Planning, production and sales of various contents using the Internet and other media, and operation of services related to these.
TOPPAN Holdings Inc - 20% shares of BSV
A leading and diversified global provider committed to delivering sustainable, integrated solutions in fields including printing, communications, security, packaging, decor materials, electronics, and digital transformation.
Corporate history
2023
Apr. Additional investment in Vietnam’s “Hoa Sao” and making it a subsidiary. Company name changed to BELLSYSTEM24 VIETNAM Inc.
2022
Aug. Opens Ikebukuro Solution Center 3.
Jun. Opens Fukuoka Solution Center 6.
Mar. Established Horizon One Corporation, a joint venture with Layers Consulting Inc.
Mar. Merges POCKE INC..
2021
Jun. Moves Head Office to Tokyo’s Minatoku.
2020
Mar. Opens Sapporo Second Head Office.
Mar. Established TB Next Communications Co., Ltd., a joint venture with TOPPAN INC..
2019
Nov. Merges BI Medical, Inc..
Jan. Opens Minami-Osawa Solution Center.
2018
Apr. Opens Ikebukuro Solution Center 2.
2017
Jul. Completes investment toward Vietnam’s “Hoa Sao” and starts its business in Vietnam.
Expands BPO Business with CTC, “CTC First Contact” to be made into a joint subsidiary.
Jun. Opens Sapporo Solution Center 4.
Apr. Opens “BellKids Toyosaki Day-Care” in Okinawa
2016
Nov. Opens Kohoku Small Office.
Sep. Opens Fukuoka Solution Center 4.
Opens Fukuoka Solution Center 5.
Opens Sendai Solution Center 2.
Aug. Increases cooperation with CTC, starting to sell “eBellCloud” through CTC.
2015
Oct. Opens Toyosaki Solution Center.
Sep. Merges BBCall,Inc..
Mar. Opens Okinawa Solution Center 2.
Feb. Opens Sapporo Solution Center 3.
2014
Nov. Opens Noborokawa Solution Center.
Aug. Opens Hiroshima Solution Center 3.
Apr. Opens Nakano Solution Center.
Mar. Shifts to a holding company.
2013
Oct. Launches consulting services that suggest optimization of channel mix of calls and websites.
Starts operation of a center specializing in sales under merit-based reward system.
Aug. Opens Fukuoka Solution Center 3.
Moves Head Office to Tokyo’s Chuo-ku.
2012
Mar. Spins off pharmaceutical and medical business to form new company, Bell Medical Solutions, Inc.
2011
Nov. Luanched BellSocial CRM, a CRM service using social media.
Oct. Launched Bell@Home, a home-based call center service.
Sep. Opens Hiroshima Peace Boulevard Office (now Hiroshima Solution Center 2).
Jun. Starts full-scale operation of BellCloud®, a next-generation private cloud platform service.
Opens Tenjin Center in Fukuoka (now Fukuoka Solution Center 2).
Mar. Establishes special subsidiary BELL SOLEIL, Inc.
2009
Aug. Moved Head Office to Tokyo’s Shibuya Ward.
Mar. Spins off content business to form a new company, POCKE, INC.
2008
Dec. Opens Tohoku Branch Higashi Nibancho Square Office (now Sendai Solution Center 1).
2007
Jun. Opens Sapporo Solution Assurance Terminal Center No. 2 (now Sapporo Solution Center 2).
Mar. Obtains Privacy Mark certification.
2006
May. Obtains ISO/IEC27001 certification.
Jan. Opens RMCOsaka (now Osaka Solution Center).
Establishes BELL24-CellProducts, Inc. and begins full-scale expansion of SMO business in Hokkaido, following Kansai.
2005
Aug. Opens RMC Saitama (now Saitama Solution Center).
2004
Jul. Acquires shares in BB Call, Inc. (turning it into a subsidiary)
2002
Jul. Opens Matsue Solution Assurance Terminal (now Matsue Solution Center).
2001
Aug. Opens Asahikawa Solution Assurance Terminal (now Asahikawa Solution Center).
Pharmaceutical Services Business Headquarters obtains ISO 9001 certification.
May. Opens Sapporo Solution Assurance Terminal (now Sapporo Solution Center 1).
2000
Aug. Opens Okinawa Sales Assurance Terminal (now Okinawa Solution Center 1).
1999
Dec. Opens Sanda New Media Laboratory (now Kobe Solution Center).
1996
Aug. Upgrads Sapporo Sales Office into Sapporo Branch (now Sapporo Solution Center 1).
1993
Dec. Launches Computer-Related Call Center Operation Business.
Oct. Launched Service for Mobile Communications Carriers.
Jul. Launches Election Polling Service.
1992
Mar. Opens Kanazawa Sales Office (now Kanazawa Solution Center).
1991
Dec. Launches Autocall Collection Service.
Oct. Opens Takamatsu Operation Center (now Takamatsu Solution Center).
1989
Jun. Opens Yokohama Operation center (now Minato Mirai Solution Center).
1988
Mar. Establishes industry’s first monitor room at Tokyo Head Office.
1987
Nov. Relocates operation divisions of Tokyo Head Office from Nishi Shinjuku, Shinjuku-ku to Minami Ikebukuro, Toshima-ku.
1986
May. Launches Call Center Service For Mail Order Companies.
1984
Aug. Launches Call Center Service and Interpreting Service in English.
1983
Sep. Launches TV Shopping Order Call Center Service.
Jun. Launches Telephone Research Service.
Jan. Launches service in Sendai, expanding service area to 8 locations in 7 cities nationwide.
1982
Dec. Expands service area to 6 cities, with the addition of Sapporo, Nagoya, Osaka, Matsushima and Fukuoka.
Oct. Launches Night-time and Holiday Credit Application Call Center Service.
Launches 24-Hour Call Center Service Using Call Diverters.
Sep. BELLSYSTEM24, Inc. founded in Nishi Shinjuku, Shinjuku-ku.
Corporate values
- Dialogue
- Diversity
- Co-creating prosperity
- Creativity
- Partners in success
Clients
