Company overview

About
Bellsystem24 Vietnam Inc.

Bellsystem24 Vietnam Inc. is the pioneer and leader for Contact Center & Business Process Outsourcing services in the region. 

Our purpose is to sustain the prosperity of society through innovation, communication and the best-in-class solutions. 

We aim to provide customer experiences that exceed

end-user expectations and value that exceeds client company.

• Company name: BELLSYSTEM24 VIETNAM INC. (BSV) 
• Representative: Izumi Matsumoto 
• Head Office: K Floor, CT2 building, Yen Hoa Parkview, No.3 Vu Pham Ham, Cau Giay, Ha Noi
• Business sites: 12 sites
• Number of staffs: 3491

Our shareholders

Bellsystem24 Japan – 80% shares of BSV

Japanese leader in outsourcing services, technology services, consulting services, temporary staffing services, paid job placement services, and CRO services related to CRM solutions. Planning, production and sales of various contents using the Internet and other media, and operation of services related to these.

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TOPPAN Holdings Inc – 20% shares of BSV

A leading and diversified global provider committed to delivering sustainable, integrated solutions in fields including printing, communications, security, packaging, decor materials, electronics, and digital transformation.

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Corporate history

2023

Apr. Additional investment in Vietnam’s “Vietnam” and making it a subsidiary. Company name changed to BELLSYSTEM24 VIETNAM Inc.

2022

Aug. Opens Ikebukuro Solution Center 3.

Jun. Opens Fukuoka Solution Center 6.

Mar. Established Horizon One Corporation, a joint venture with Layers Consulting Inc.

Mar. Merges POCKE INC..

2021

Jun. Moves Head Office to Tokyo’s Minatoku.

2020

Mar. Opens Sapporo Second Head Office.

Mar. Established TB Next Communications Co., Ltd., a joint venture with TOPPAN INC..

2019

Nov. Merges BI Medical, Inc..

Jan. Opens Minami-Osawa Solution Center.

2018

Apr. Opens Ikebukuro Solution Center 2.

2017

Jul. Completes investment toward Vietnam’s “Vietnam” and starts its business in Vietnam.

Expands BPO Business with CTC, “CTC First Contact” to be made into a joint subsidiary.

Jun. Opens Sapporo Solution Center 4.

Apr. Opens “BellKids Toyosaki Day-Care” in Okinawa

2016

Nov. Opens Kohoku Small Office.

Sep. Opens Fukuoka Solution Center 4.

Opens Fukuoka Solution Center 5.

Opens Sendai Solution Center 2.

Aug. Increases cooperation with CTC, starting to sell “eBellCloud” through CTC.

2015

Oct. Opens Toyosaki Solution Center.

Sep. Merges BBCall,Inc..

Mar. Opens Okinawa Solution Center 2.

Feb. Opens Sapporo Solution Center 3.

2014

Nov. Opens Noborokawa Solution Center.

Aug. Opens Hiroshima Solution Center 3.

Apr. Opens Nakano Solution Center.

Mar. Shifts to a holding company.

2013

Oct. Launches consulting services that suggest optimization of channel mix of calls and websites.

Starts operation of a center specializing in sales under merit-based reward system.

Aug. Opens Fukuoka Solution Center 3.

Moves Head Office to Tokyo’s Chuo-ku.

2012

Mar. Spins off pharmaceutical and medical business to form new company, Bell Medical Solutions, Inc.

2011

Nov. Luanched BellSocial CRM, a CRM service using social media.

Oct. Launched Bell@Home, a home-based call center service.

Sep. Opens Hiroshima Peace Boulevard Office (now Hiroshima Solution Center 2).

Jun. Starts full-scale operation of BellCloud^®, a next-generation private cloud platform service.

Opens Tenjin Center in Fukuoka (now Fukuoka Solution Center 2).

Mar. Establishes special subsidiary BELL SOLEIL, Inc.

2009

Aug. Moved Head Office to Tokyo’s Shibuya Ward.

Mar. Spins off content business to form a new company, POCKE, INC.

2008

Dec. Opens Tohoku Branch Higashi Nibancho Square Office (now Sendai Solution Center 1).

2007

Jun. Opens Sapporo Solution Assurance Terminal Center No. 2 (now Sapporo Solution Center 2).

Mar. Obtains Privacy Mark certification.

2006

May. Obtains ISO/IEC27001 certification.

Jan. Opens RMCOsaka (now Osaka Solution Center).

Establishes BELL24-CellProducts, Inc. and begins full-scale expansion of SMO business in Hokkaido, following Kansai.

2005

Aug. Opens RMC Saitama (now Saitama Solution Center).

2004

Jul. Acquires shares in BB Call, Inc. (turning it into a subsidiary)

2002

Jul. Opens Matsue Solution Assurance Terminal (now Matsue Solution Center).

2001

Aug. Opens Asahikawa Solution Assurance Terminal (now Asahikawa Solution Center).

Pharmaceutical Services Business Headquarters obtains ISO 9001 certification.

May. Opens Sapporo Solution Assurance Terminal (now Sapporo Solution Center 1).

2000

Aug. Opens Okinawa Sales Assurance Terminal (now Okinawa Solution Center 1).

1999

Dec. Opens Sanda New Media Laboratory (now Kobe Solution Center).

1996

Aug. Upgrads Sapporo Sales Office into Sapporo Branch (now Sapporo Solution Center 1).

1993

Dec. Launches Computer-Related Call Center Operation Business.

Oct. Launched Service for Mobile Communications Carriers.

Jul. Launches Election Polling Service.

1992

Mar. Opens Kanazawa Sales Office (now Kanazawa Solution Center).

1991

Dec. Launches Autocall Collection Service.

Oct. Opens Takamatsu Operation Center (now Takamatsu Solution Center).

1989

Jun. Opens Yokohama Operation center (now Minato Mirai Solution Center).

1988

Mar. Establishes industry’s first monitor room at Tokyo Head Office.

1987

Nov. Relocates operation divisions of Tokyo Head Office from Nishi Shinjuku, Shinjuku-ku to Minami Ikebukuro, Toshima-ku.

1986

May. Launches Call Center Service For Mail Order Companies.

1984

Aug. Launches Call Center Service and Interpreting Service in English.

1983

Sep. Launches TV Shopping Order Call Center Service.

Jun. Launches Telephone Research Service.

Jan. Launches service in Sendai, expanding service area to 8 locations in 7 cities nationwide.

1982

Dec. Expands service area to 6 cities, with the addition of Sapporo, Nagoya, Osaka, Matsushima and Fukuoka.

Oct. Launches Night-time and Holiday Credit Application Call Center Service.

Launches 24-Hour Call Center Service Using Call Diverters.

Sep. BELLSYSTEM24, Inc. founded in Nishi Shinjuku, Shinjuku-ku.

Corporate values

• Dialogue
• Diversity
• Co-creating prosperity
• Creativity
• Partners in success

Clients

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