Cost-effective contact center solutions.
Expanding your market reach
- Multichannel, Multilingual Customer Support
- Technical Assistance
- Order Processing & Fulfillment
- Reservation & Booking Services
- Lead generation
- Payment Reminder Services
- Appointment setting
- Customer Feedback Collection
- Tailored Solutions
Understanding
and responding to every voice
Bellsystem24 Vietnam deeply understands customer characteristics and the challenges businesses face. We design operational solutions that align with real-world needs, optimizing costs and saving resources through professional contact center services.
⊕ Boost revenue by retaining existing customers and attracting new ones
⊕ Enhance customer loyalty and maximize lifetime value
⊕ Unlock cross-selling, upselling opportunities, and build valuable partnerships
Why choose outsourcing with Bellsystem24 Vietnam?
With Bellsystem24 Vietnam’s contact center services, businesses gain instant access to a professional, stable, and continuously trained workforce. Each project is set up with clear SLA goals measured daily, monthly, and annually, including:
Customer service
- Average handling time (ATH)
- Average call quality score (ACQ)
- Customer satisfaction score (CSAT)
- Other KPIs tailored to business needs
Telesales
- Sales Qualified Lead
- Revenue
- Customer Connection Rate
- Sales Conversion Rate
Rapid deployment capability – Project setup in as little as one week
- Tailored workforce recruitment – Hiring project-specific personnel with deep local cultural insights
- Recruiting 300+ employees per month
- Fully equipped facilities
- Businesses can easily scale up or down as needed
- Ready with technology solutions and a contact center system to operate, store, and maximize customer data utilization: CRM, ERP, HRM, KMS, Chatbot.
Industries we have served
- Technology
- Gaming
- Automobile & Mobility
- E-commerce & Retail
- Logistics
- Finance
- Insurance
- Food & Beverage
- Travel & Hospitality
- Beauty & Spa
- Aviation
- Healthcare
- Pharmaceuticals
- Real estate
- Telecommunications
