Industry solutions
Production & Distribution
Customer management, effective distribution system management, optimization
Challenges for Manufacturing & Distribution Companies
The business model focuses solely on product manufacturing and distribution. Data synchronization and effective customer management are not yet implemented internally. As a result, the company is unable to establish personalized interactions and lacks access to end-consumer information. This prevents the development of appropriate customer care, upsell, and cross-sell programs. Missing out on opportunities to increase revenue.
It is necessary to digitize processes and apply technology to implement additional loyalty programs, marketing and promotion programs without affecting dealers and existing advantages.
Facing competition from counterfeit and imitation goods, as well as a lack of price transparency at some distributors/retailers.
There is currently no effective way to manage dealerships, sales teams in each region, and nationwide.
Solution from Bell24VN
Contact Center integrated with CRM
Customer, agent, and product data management system. Connect and integrate business processes.
Distribution System Management
Separate modules for managing agents and distributors by geographic region
Manage the product catalog system with separate pricing mechanisms or discount programs, rewards by region, product, or for each dealer or distributor.
Sales and Accounts Receivable Statistics Report by Location, Agent, Distributor, and Retail Customer
Detailed and comprehensive permission and responsibility allocation at each level and for each action helps prevent data loss. Display permissions and operational rights are assigned to each employee, group, and agent.
Transaction management, sales management & multi-channel customer service
Manage multi-channel orders right in CRM
Multi-channel order management (Phone, Website, Apps, Zalo, Facebook, Marketplace, etc.)
ERP integration, Web data synchronization
Synchronize data on products, unit prices, inventory, and promotional programs.
Integrate with CDP behavioral analytics
Analyze behavior, handle abandoned carts, capture and advise immediately upon access.
Sales and Marketing Automation
Send messages to target customers via AutoCall, SMS, Chatbot, Email, App notifications, etc.
Module sale, transaction management
Create new orders based on price lists and products. Track transactions by: orders, production orders, shipments, receipts, and accounts receivable.
CRM measurement integrated with logistics management & warehouse management
Integrate with the carrier's software to synchronize and centrally manage data on order status and delivery management, supporting the sales team in receiving information to finalize accounts receivable.
Manage carrier information, vehicle routes, and cargo information currently on the vehicle
Quickly identify and manage problematic delivery cases: Late deliveries, incorrect shipping carriers
Support inventory management, even with multiple warehouses
Manage the list of goods receipt slips at each specific warehouse, manage goods issue slips & goods transfer slips
Support inventory counting & inventory management
Triple S – Confidential Customer Service for the Manufacturing and Distribution Industry
This is a solution that helps businesses have an objective and accurate view of the quality of services, business processes, and quality of human resources that the business owns. Bell24 Vietnam does this by acting as a customer to experience and evaluate the business's contact points with customers from the perspective of a real customer. Mystery customer service can be deployed on multiple channels (Offline, Online, Call)
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- Experience & review dealers, stores, distributors
- Experience & evaluation of warehouse management, production, and transportation units
- Experience & evaluation based on other requirements
Training solutions for Manufacturing and Distribution businesses
1
Personnel training
- Provide in-depth, quality training sessions for Sales and Customer Service staff, helping them improve their communication skills, customer service mindset and problem-solving abilities, helping to resolve and appease customers.
- Increase employee enthusiasm, love for their current job and trust in the business
Courses
2
Production & Distribution LMS System
- Online learning and training system is easy, scientific, intuitive, students can study anytime, anywhere.
- Digitizing corporate training programs
- Help implement synchronized training for branches, warehouses, distributors, agents, sales representatives, etc. without consuming significant resources or costs.
- Fast application. Buy directly or rent the system and get free teaching content worth up to 36 million VND
About BSV
Why choose BSV?
- Deep understanding of the Manufacturing & Distribution industry
- Comprehensive solution, closely following business processes
- High flexibility at any time
- The most optimal cost
- No. 1 operating experience in Vietnam with more than 200 projects
Case Studies
Some solutions that BELLSYSTEM24 VIETNAM has successfully implemented for partners in the Manufacturing and Distribution industry
