What is Offshore Outsourcing?
Offshore Outsourcing is simply understood as business activities carried out in any other country in the world outside the home country, and undertaken by another unit to bring economic benefits, save costs but still ensure business performance.
Nowadays, with the development of the Internet, connections are made easier making it possible for outsourcing to be done anywhere in the world.
Benefits of Offshore Outsourcing for businesses
Offshore Outsourcing is not by chance that it is being favored by many businesses around the world, especially in the field of Contact centerIt brings businesses the following basic benefits:
1- Specialization, increased productivity
This is one of the five outstanding advantages of Offshore Outsourcing. Through the internet, businesses have the ability to select and use highly specialized, well-trained human resources to implement work with the most flexible, intelligent and optimal plans. The business plan of the enterprise not only ensures work progress through the monitoring system but also always has commitment to service quality (SLA) from Offshore Outsourcing service providers.
2- Cost savings
Optimizing operating budgets is always a priority for businesses, so Offshore Outsourcing is the perfect choice. Businesses can use high-quality, well-trained human resources while spending much less than domestic deployment plans.
3- Increase flexibility
This is the most obvious advantage for short-term projects. Enterprises can flexibly use high-quality human resources from multinationals, limit the situation of surplus or shortage of human resources in a short time... or supplement human resources with appropriate expertise for projects in each phase.
4- Save time to focus on developing core business activities
Outsourcing tasks to a unit helps businesses save time and resources so they can focus fully on core business development activities.
The Best Offshore Locations in the World
Countries selected for Offshore deployment often have characteristics such as:
- Tax incentives.
- Low labor costs.
- Education and working skills are increasingly improved.
- Good foreign language skills.
- Stable social order.
- Ability to automate and use Digital.
- Special offers for the industry.
According to Kearney's index. Below are the Top 10 countries considered Offshore paradise:
1. India
2. China
3. Malaysia
4. Indonesia
5. Vietnam
6. America
7. Thailand
8. You
9. Brazil
10. Philippines
Especially Vietnam, recently, our country is currently being noticed by many foreign enterprises as a potential destination when outsourcing Contact Center and BPO services (Vietnam jumped from 8th place in 2018 to 5th place in 2019, based on the ranking of the most outsourcing countries in the world).
Because, Vietnam is a country that is assessed to have many favorable conditions and strengths such as abundant human resources, increasingly highly specialized and fluent in foreign languages, low labor costs, besides, the incentives from the government for foreign units investing in Vietnam are extremely ideal.
Offshore Contact center and BPO services of Bellsystem24-Vietnam
In the field of Contact Center and BPO, Bellsystem24-Vietnam is proud to be the unit that applies professional and modern operating procedures from the recruitment, training, operation to improvement and enhancement of service quality. With more than 14 years of experience in the field of Contact Center and BPO, inheriting the quintessence and modern operating methods from Bellsystem24 Japan, we are confident to become a strategic partner in Offshore Outsourcing services for businesses around the world. BellSystem24-Vietnam provide:
Contact Center Services and Solutions
- Multilingual switchboard: English, Japanese, French, Korean, Italian, German, Vietnamese...
- Multi-channel integration: Voice, email, chat, web, social network, video call…
- 24/7/365 Operation
BPO Services
- Back/Front-office and Helpdesk Services
- Data Entry/Data Processing
- Edit image
- Business & Sales Promotion/Support
- Technical Support
- Market research and survey
With 14 years of experience in operating BPO & Contact center services. Bellsystem24-Vietnam Proud to be a provider of comprehensive Offshore Outsourcing service solutions to help improve business performance at the most reasonable cost.
