Job Description
- Receive customer information (individual customers or airline ticket agents) via phone calls to make ticket booking requests, transfer flights and update additional services.
- Update ticket registration information or transfer customer service in relevant data systems.
- Resolve questions, provide information related to Vietjet Air's service policies, respond to complaints (if any) and forward requests to higher-level processing departments (if necessary).
Request
- Prerequisites: Good attitude. Open-minded: ready to listen and absorb new values for innovation and development.
- Male or female between 20 and 35 years old. No appearance requirements.
- Careful and meticulous in performing work.
- No experience required. Education level from 'intermediate' or above, or 'high school' but only considered in case of candidates waiting for a degree, or still continuing/preparing to study.
- pleasant voice
- Love or desire to gain experience in professional customer service.
Welfare policy
- Starting salary: 6,000,000 to 7,000,000 VND/month. Continue to increase salary after each working period by year and during the year.
- Easily increase income through activities: overtime mobilization, competition according to project mechanism; upsales, cross-sales programs when customers have service needs. Allowance for English line staff: 1,800,000 VND.
- Enjoy labor benefits according to the law when becoming an official employee (union, funeral, wedding, birthday, social insurance), along with the Company's policies: teambuilding, Tet bonus, incentives from BellSystem24-Vietnam's service partners, etc.
- Working in a cohesive environment, respecting human values and many promotion conditions: senior customer service agent, team leader, senior team leader, quality control, human resources (administration, recruitment, human resource training), etc. after 6 to 12 months of collaboration, and participating in leadership training at each level, along with other professional programs completely free of charge to serve future professional and management work.
- Develop diverse professional relationships that are useful for future career paths.
Work location
- Building Bell24 Vietnam HCM: 8A Huynh Lan Khanh, Ward 2, Tan Binh District.
Working time
Work flexible shifts according to the hours below.
- Shift 1: from 06:00 to 14:00;
- Shift 2: from 07:00 to 15:00;
- Shift 3: from 08:00 to 16:00;
- Shift 4: from 09:00 to 17:00;
- Shift 5: from 10:00 to 18:00;
- Shift 6: from 12:00 to 20:00;
- Shift 7: from 14:00 to 22:00;
- Shift 8: from 22:00 to 06:00 (allowance 100,000 VND/shift).
Each shift consists of 7 hours of work and 1 hour of break. The arrangement, flexibility and shift work can be shared specifically during the face-to-face interview, as well as the onboarding session. Employees are unlikely to be on 8th shift.
