WHAT IS DIRECT SALE? THE IMPORTANCE OF DIRECT SALE STAFF IN THE TELESALES DEPARTMENT
Direct sale là một công việc đang rất phổ biến trên thị trường lao động hiện nay, đây là lựa […]
Knowledge
August 2020
CX, EX, Loyalty
PROFESSIONAL TRAINING SERVICES, CUSTOMER CARE SKILLS
Training Course Objectives. Knowledge: Provide an overview of Customer Service and its channels.
Technology
SMART TELESALES MANAGEMENT SOFTWARE – OUTBOUND CALL CENTER
Telehub is a software system exclusively designed by Bellsystem24-Vietnam, helping you create campaigns.
Operate
WHAT IS A GOOD TURNOVER RATE? HOW TO CALCULATE & IMPROVE IT
What is turnover rate? Turnover rate: The rate of employee resignations within a specific period (month/quarter/year).
Knowledge
HOW TO PERSUADE DEMANDING CUSTOMERS WITH THE ART OF "WINNING PEOPLE OVER"
In the course of business operations, encountering customer complaints is inevitable.
Technology
ARTIFICIAL INTELLIGENCE TECHNOLOGY AND HUMAN DEPENDENCE ON AI
The concept of artificial intelligence. Artificial intelligence (AI), or artificial intelligence, is a
Knowledge
INTERNET OF THINGS AND OPPORTUNITIES FOR CONTACT CENTER INDUSTRY
Internet of Things (IoT) – The Internet of Everything is ushering in a new era, bringing profound and widespread change to everything.
Technology
HIGH SECURITY FEATURES OF CLOUD CALL CENTER
Cloud technology is becoming increasingly popular, with many businesses creating applications and data.
Technology
EMOTIONAL INTELLIGENCE: THE KEY TO ELEVATING THE CUSTOMER EXPERIENCE
The path to success in customer service is steered by a ship named "Emotion."
Knowledge
CUSTOMER SERVICE CHANNELS SHOPPERS LOVE
At a time when the Internet is as widespread as it is today, alongside traditional customer service channels
