AHT – HOW TO REDUCE AGENT CALL HANDLING TIME (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo […]
August 2022
HOW TO CALCULATE FCR, NOTES WHEN CALCULATING AND METHODS TO IMPROVE
Trong tất cả các chỉ số vận hành của một Contact Center, FCR (First Contact Resolution) được xem là một trong
Knowledge
FIND NEW CUSTOMERS FROM YOUR EXISTING CUSTOMER GROUP
Don't try to focus too much on finding new customers, focus instead on
Knowledge
SMART WAY TO HANDLING CUSTOMER REJECTION TO INCREASE THE LIKELIHOOD OF CLOSING A SALE
In many sales situations, we often encounter customer rejection, even though
Knowledge
HOW TO BUILD RELATIONSHIPS WITH CUSTOMERS AND PEOPLE AROUND YOU
Build good relationships with employees – You will find it easier to manage
SUMMARY OF COMMON STANDARD CALL CENTER INDEXES AND HOW TO IMPROVE THEM
Standard metrics that a Call center can refer to and use as a yardstick
Technology
SUMMARY OF KNOWLEDGE ABOUT MACHINE LEARNING AND APPLICATIONS IN INDUSTRY 4.0
Trend 4.0 (The 4th Industrial Revolution) is taking place strongly, along with it
Technology
SMART IVR SERVICES WITH VOICE INTERACTION
Greet customers and receive input information automatically using IVR provided by Bellsystem24-Vietnam, route calls
Internal activities
Grand opening of the new Japanese Offshore Division office
Vào chiều ngày 20/5/2020, Công ty Cổ phần Bellsystem24-Hoasao vui mừng khai trương văn phòng làm việc mới cho khối
Operate
METHODS OF BUSINESS PROCESS ANALYSIS AND EVALUATION
We cannot make changes if we do not know something about it.
