[FACTS] Changing consumer behavior in Vietnam after Covid
Đại dịch xảy ra khiến thu nhập bị ảnh hưởng. Người tiêu dùng bắt buộc phải đánh giá lại thói […]
Comprehensive training to ensure high quality operations
Besides technology, people are still the key factor determining quality.
Self-Service IVR in Finance – Banking
Banking and finance have undergone fundamental changes during and after the pandemic. More and more banks are
KNOWLEDGE ABOUT NPS, HOW TO MEASURE AND EVALUATE
NPS được xem là “chìa khóa” giúp doanh nghiệp xác định thực trạng và lên kế hoạch cải thiện mức
Hoạt động nội bộ, Tin ngành BPO
Recap Webinar “Phỏng vấn trúng, Đánh giá chuẩn ứng viên”
Chương trình Webinar “Phỏng Vấn Trúng, Đánh Giá Chuẩn” do Bellsystem24-Vietnam tổ chức về chủ đề “Ứng dụng nhân tướng
Technology
Building Self-Service Platform through Knowledge Base, RDA & RPA in Contact Center
Bringing a “revolution” to optimize the performance of the agent team in Call Center/Contact Center by
Technology, Operate
Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Booming during the pandemic and having the potential to grow strongly in the next 10 years, these companies
Technology
Digital Transformation in Contact Center: What You Should Know
Digital transformation: Is the process of using digital technologies to create
Operate
3 effective ways to apply Contact Center for beauty salons & Spas
Taking care of yourself to look better and feel happier is becoming more and more common.
Uncategorized, Knowledge
At Bellsystem24-Vietnam, success is nurtured from small things.
Over 11 years of experience in customer care and telesales via switchboard, technical guidance
