SALES CRM SOLUTIONS FOR B2B, B2C AND B2B2C BUSINESSES
CRM bán hàng là chìa khóa hỗ trợ nâng cao doanh số thông qua gia tăng trải nghiệm khách hàng […]
CX, EX, Loyalty
Cross-selling banking products effectively in the digital age (Part 1)
Retail customers continue to grow strongly in number but not at the same time.
Get the most out of large-scale outbound contact center campaigns
What is an outbound contact center campaign? Simply put, outbound contact center campaigns are campaigns
Practical application and illustration of Autocall in business automation
Autocall or automatic calling system allows businesses to call out to a large number of customers at the same time.
[FACTS] Changing consumer behavior in Vietnam after Covid
The pandemic has impacted incomes. Consumers are forced to re-evaluate their habits.
Comprehensive training to ensure high quality operations
Besides technology, people are still the key factor determining quality.
Self-Service IVR in Finance – Banking
Banking and finance have undergone fundamental changes during and after the pandemic. More and more banks are
KNOWLEDGE ABOUT NPS, HOW TO MEASURE AND EVALUATE
NPS được xem là “chìa khóa” giúp doanh nghiệp xác định thực trạng và lên kế hoạch cải thiện mức
Hoạt động nội bộ, Tin ngành BPO
Recap Webinar “Phỏng vấn trúng, Đánh giá chuẩn ứng viên”
Chương trình Webinar “Phỏng Vấn Trúng, Đánh Giá Chuẩn” do Bellsystem24-Vietnam tổ chức về chủ đề “Ứng dụng nhân tướng
Technology
Building Self-Service Platform through Knowledge Base, RDA & RPA in Contact Center
Bringing a “revolution” to optimize the performance of the agent team in Call Center/Contact Center by
