HOW DO YOU UNDERSTAND CUSTOMER EXPERIENCE?
How do you understand customer experience? "Customer experience" is a very common term [...]
CX, EX, Loyalty
Knowledge
7 WAYS TO CREATE AN EXCELLENT CUSTOMER BUSINESS STRATEGY
Customer feedback will guide and inform your decision-making.
CX, EX, Loyalty
13 Effective Ways to Improve Customer Experience
In the current market trend, in addition to product quality being a prerequisite, the factor
Knowledge
ARE YOU READY FOR GENERATION Z?
Reg Dutton from EvaluAgent discusses whether Contact Centers are prepared for the new generation of employees.
Uncategorized
CUSTOMER SERVICE SKILLS YOU NEED TO EQUIP YOURSELF WITH AND DEVELOP.
How much experience do you have in customer support and think, "Damn, the interaction..."
Knowledge
INDISPENSABLE SECRETS WHEN TRAINING CUSTOMER CARE SKILLS
So what customer service skills over the phone are essential to provide customers?
Knowledge
10 Essential Soft Skills for Agents
When it comes to providing professional customer service, the difference is made by the very
Knowledge
Turn your call center from a cost center into a profit center
Frank Sherlock from Callminer discussed two points you need to change the image of your call center.
Knowledge
ATTITUDE IN CUSTOMER CARE
When it comes to customer service skills, your business should focus on one thing –
Knowledge
10 EXPERT OPINIONS ON CUSTOMER CARE
Have you missed any great insights from experts in the field recently?
