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The probability of selling to an existing customer is 60 – 70%, while to a new one is just 5-20%. […]
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Guide to evaluating banking service quality from A to Z
Sự hài lòng của khách hàng là yếu tố sống còn và là mục tiêu mà các ngân hàng hiện
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Developing dealer network for MNC tire company
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FORM FOR EVALUATING SERVICE QUALITY AND FACILITIES AT TRANSACTION OFFICES
In the context of fierce competition in the banking industry in the market,
5 Strategies to Improve Customer Experience in Omnichannel Contact Center
A business cannot survive without customers. A Bloomberg Businessweek survey found that:
