"BSV, where are we going?" – The volunteer trip to Thien Duyen Orphanage
“BSV ơi mình đi đâu thế?” – Đi trao gửi yêu thương Theo chân BSV-ers KDAMN mang yêu thương đến […]
Internal activities
Top 3 reasons why Mystery shopping is an effective secret marketing tool for businesses
Mystery shopping is a type of service that provides an assessment of the activities of relevant departments.
Omotenashi – the pinnacle of Japanese customer service
Originating from Japan, Omotenashi is becoming more and more popular, used by many businesses around the world and in Vietnam.
Omnichannel marketing and successful case studies
Omnichannel Marketing is a marketing strategy that uses a variety of channels. These channels continue to
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
Suggested strategies to "gain market share" for retail pharmacy chains
Dynamic pharmaceutical market In the "race" to expand the number of stores of pharmaceutical retail chains
News
The rise of Vietnamese as a contact center powerhouse
Vietnam has become one like the United States, Australia and the United Kingdom of south-east Asia's fastest-growing economies, riding a
News
Analysis of English Proficiency vs Wage Expectations in India, China, Philippines and Vietnam
During the past decade, offshore call centers have been gaining a lot of attention, especially from Western companies. While training
The change in customer experience and its impact on travel industry
Challenges in the modern travel industry The travel sector – formed from a network of travel agencies and many suppliers
Effective customer reactivation through Telesales
The probability of selling to an existing customer is 60 – 70%, while to a new one is just 5-20%.
