The change in customer experience and its impact on travel industry
Challenges in the modern travel industry The travel sector – formed from a network of travel agencies and many suppliers […]
Effective customer reactivation through Telesales
The probability of selling to an existing customer is 60 – 70%, while to a new one is just 5-20%.
Strengths of Vietnam's BPO services
BPO is definitely not new in the world of business solutions. By definition, this is a way to subcontract a
Knowledge
NPS benchmark statistics by industry
“Customers are God's gift”, and their satisfaction is the measure of evaluation.
Distinguishing between NPS, CSAT, CES – Which metric is best for measuring CX?
Need to think correctly about customers and customer service For a business, the key factor
Guide to evaluating banking service quality from A to Z
Customer satisfaction is a vital factor and a goal that banks currently strive for.
Internal activities
Donate Used Items – Receive Joy
Dear friends, From May 10 to May 31, 2023, BSV is launching the Give Away Old Items – Get New Ones program.
Developing dealer network for MNC tire company
Proposed Solution: Establish an outbound call channel to reach agents nationwide. Recruitment
Introduction to shareholders of BELLSYSTEM24 VIETNAM
Last April, BELLSYSTEM24 VIETNAM officially became a member of Bellsystem24 and TOPPAN INC. inherited
5 Strategies to Improve Customer Experience in Omnichannel Contact Center
A business cannot survive without customers. A Bloomberg Businessweek survey found that:
