Technology is one of the key differentiators that helps Bellsystem24-Vietnam maintain its position as the number one provider in Vietnam for Contact Center & BPO services. For over 16 years, Bellsystem24-Vietnam has consistently been at the forefront of adopting cutting-edge technologies in the Contact Center & BPO sector.
Advanced technology features: ACD, IVR, etc.
Bellsystem24-Vietnam is one of the first companies in Vietnam to apply the most outstanding technology features to its Contact Center system in accordance with international standards. Some of the advanced features include:
- IVR: Interactive Voice Response System using recorded files
- Skill-based routing: Routing based on skills, transferring customer requests to the appropriate personnel
- Predictive dialer: A predictive dialer helps make automatic calls and filter busy numbers, unanswered calls, and blocked connections.
- RPA: Bot software that automates repetitive processes and handles tasks within an organization. By collecting data, RPA will simulate repetitive tasks and replace humans in handling digital tasks such as interpreting, activating, or communicating with applications and systems.
- The advanced Video Call feature in Contact Center helps deliver breakthroughs in customer experience, increasing customer loyalty to the brand.
Bellsystem24-Vietnam is also a pioneer in developing the concept of "Omnichannel Contact Center" for businesses through the integrated multi-channel call center software Telehub. Telehub is a breakthrough compared to traditional call center models, helping businesses easily interact with customers across multiple channels and synchronize all data on a single software management interface. This enhances both the customer experience and the experience of call center agents.
Leading quality technology system
Collaborating with leading global providers of call center technology such as Cisco and Vocalcom, combined with a team of experienced technical experts across diverse fields and hundreds of practical case studies, Bellsystem24-Vietnam has built a high-quality, smoothly operating system platform that ensures the highest security standards such as PCI-DSS, ISO 27001, and GDPR.
Even for projects requiring large-scale implementation, such as nationwide deployment or managing massive data sources, Bellsystem24-Vietnam can ensure stable and high-quality operation thanks to effective technological solutions like the Cisco Call Center system, Automation, and more.
In addition to the technology systems supporting Contact Center & BPO, Bellsystem24-Vietnam also develops other system platforms that support the modern development trends of businesses.
For example, services such as Data Entry and Data Labeling that combine Artificial Intelligence with human input. Or platforms that support individual recruiters and corporate recruiters in accessing a pool of high-quality young candidates such as https://vieclamvanphong.vn/.
Using digital technology to create premium experiences
We believe in the power of technology and are always updating the most suitable new methods for businesses, especially in the early stages of digital transformation in Operations, Sales & Marketing, enhancing Customer Experience (CX) and Employee Experience (EX). In particular, our technology solutions are always seamlessly integrated with high-quality human resources and in-depth expertise, helping businesses maximize the benefits these solutions bring.
Specifically, with RPA, Bellsystem24-Vietnam helps businesses by:
- Comprehensive Chatbot solutions, from analysis, consulting, and designing appropriate scripts to installation, deployment, operation, monitoring, and optimization, will help businesses automatically respond to customers 24/7, faster, more professionally, and at a lower cost.
- The Callbot solution, powered by advanced text-to-speech technology, frees businesses from the "obsession" with data cleansing or when deploying large campaigns to massive data sets. It eliminates the worry of wasting resources by having real personnel make direct calls to data sets of uncertain quality, increasing work efficiency when telemarketing about the company's promotional programs.
- The integrated AutoCall, AutoSMS, AutoEmail, and CRM solutions help synchronize data, enabling businesses to easily manage and automatically send communications according to predefined scripts and schedules, as well as existing campaigns, delivering significant benefits to Sales & Marketing managers.
- Combine RDA (Robotic Desktop Automation) to automate business process workflows, helping to accurately and quickly classify and resolve repetitive system requests.
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Case Study: Applying RDA & RPA to Save Labor Resources Supporting Logistics Partners and Suppliers
In addition to applying RPA, Bellsystem24-Vietnam also provides solutions that support rapid, convenient, and easy-to-apply Digital Transformation for businesses, in line with current trends.
For example, some partner companies in the Finance – Banking – Bancassurance – Securities industry have shared their concerns: "The company talks a lot about Digital Transformation. But finding and building a comprehensive system for Digital Transformation will be extremely costly. In terms of both cost, resources, and time." Recognizing this concern, Bellsystem24-Vietnam helps businesses quickly implement Digital Transformation in the short term by operating tools that help serve customers through E-KYC, Smart Kiosk, and Smart IVR solutions in just a few weeks.
The digital transformation solutions from Bellsystem24-Vietnam also help reduce internal pressure within the company, thereby significantly enhancing Employee Experience and helping the company better retain talent.
Example: Some manufacturing companies have many specialized departments, a large amount of internal information, require continuous and frequent training programs, and need many trainers. With Learning Management System (LMS) Vietnam With Bellsystem24-Vietnam, businesses can design E-learning programs for the entire company, tailored to each department in a scientific and effective manner, without incurring significant costs for venues, materials, instructors, facilities, etc., as all training programs will be taught and studied online.
Deep integration with existing business processes and systems
One of the most difficult challenges for businesses is whether they can fully leverage the power of technology solutions when applying them in practice, or whether they are just a waste of money and resources.
For over 16 years, Bellsystem24-Vietnam's flexibility has been highly valued by its numerous partners. Unlike conventional solution providers, Bellsystem24-Vietnam always conducts in-depth research, flexibly tailors, and adjusts its solutions to best suit the requirements or actual conditions of each business.
For example, the Telehub integrated multi-channel call center solution can be deeply integrated with existing internal business systems such as ERP and Salesforce.
Bellsystem24-Vietnam also develops solutions "Customized CRM – Tailor-made CRM"According to the specific needs of the business, to streamline and optimize the business processes. Other benefits include:
- Clear division of authority and responsibilities among multiple departments within the company
- Managing human resources according to specific needs & customization
- High security in accordance with ISO 27001 standards or development of other security layers as per specific requirements
- Minimize wasting money by purchasing an entire CRM system without being able to fully utilize all its features, leading to cumbersome and confusing operations, while some functions that are essential for the industry are not available.
Always pioneering and ready to expand and develop more technology platforms
To maintain our position as Vietnam's number one Contact Center & BPO provider, we are always at the forefront of exploring creativity and innovation in technological methods to increase efficiency and optimize costs for businesses. We take pride in our comprehensive and complete service-product ecosystem, always ready to explore new, cutting-edge solutions tailored to businesses in the Contact Center & BPO sector.
In particular, we have a harmonious combination of technology and quality human resources, with in-depth expertise in a wide range of fields and industries. This ensures optimal efficiency for all Bellsystem24-Vietnam partners.
