SMART IVR SERVICES WITH VOICE INTERACTION
Greet customers and automatically receive input information via IVR provided by Bellsystem24-Vietnam, route the call [...]
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TELEHUB – CALL CENTER SETUP QUICKLY, SUITABLE FOR ALL SIZES
Telehub is a multi-channel integrated CRM call center developed by Bellsystem24-Vietnam – a company with over 14 years of experience.
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KYC SOLUTION WITH CONTACT CENTER – SMARTER, MORE OPTIMAL.
The KYC (customer information verification) solution via the Contact Center is a combination of optimal features.
What is Robotic Process Automation (RPA)?
In recent years, customer service activities have changed significantly with the development of
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What is a predictive dialer? How it works and its benefits.
Automatic dialing is an application capable of generating high performance for
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8 Latest Contact Center Technology Trends 2022
Covid-19 has had a significant impact on Contact Center operations with a considerable increase in
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Use IVR to send health messages to customers during the Corona season
The coronavirus pandemic has been causing fear and anxiety throughout the world for over 3
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Effectively evaluate call quality with Voice Analytics
What is Voice Analytics? Voice Analytics is voice recognition software that records and analyzes conversations.
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What is a VoIP PBX? Advantages & Disadvantages and How to Install
The concept of a VoIP call center Voice over Internet Protocol (VoIP), also known as IP telephony, is a technology that provides
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RPA IN CALL CENTERS – BUSINESS CASES AND BENEFITS
Essentially, RPA (Robotic Process Automation) or "Process Automation" means automating processes using robots, not
