Sales team quality measurement index that businesses should know
KPI (Key Performance Indicator) là chỉ số đo lường và đánh giá hiệu quả hoạt động của một bộ phận […]
Knowledge
8 Ways to Boost Agent Performance in Contact Center
The root of a “strong” Contact Center comes from a “strong” Agent team. In the age of technology development,
Medical Mystery Shoppers Service
Need to care about customer experience in the healthcare industry Whether it is a hospital, cosmetic hospital, or clinic
Overview of Fintech and E-Wallet Market in Vietnam
The picture of the Vietnam Fintech market in Asia Pacific in recent years is becoming
KANDO – Customer service motto with empathy. Winning customers with dedication
What is KANDO in Customer Service Kando is a Japanese word that describes the feeling of satisfaction
4 important criteria for choosing quality Contact Center software
Are you facing any of the following problems? You want to set up a Call Center but don't have the
Forecasting Contact Center trends in the next 10 years
The Contact Center trend is booming, with a market size reaching a total value of $339.4 billion
Merchant Development Solution for E-wallet Businesses in Vietnam
E-wallet and other online payment methods are gradually replacing the habit of using money.
Contact Center Operations Automation in the Financial Industry
Background The Finance and Banking Industry is experiencing intense pressure to cut costs.
Contact Center Market Highlights – Update 2024
Amidst many fluctuations, Contact Center is still a key channel that brings significant revenue to businesses.
