Need to deploy a business switchboard? Here's everything you need to know!
A business call center is a modern communication solution that helps optimize the management of [...]
Knowledge
What is CRM? Its role, features, and implementation process in businesses
CRM là gì? Quản lý quan hệ khách hàng hay CRM (Customer relationship management) là chiến lược giúp doanh nghiệp
How does outsourced call center develop in the digital age?
Chuyển đổi số và bài toán về chăm sóc khách hàng Trong kỷ nguyên chuyển đổi số, hành vi và
Knowledge
Các tính năng Call center hiện đại cần có – 2025
Tính năng call center được chia theo các nhóm chức năng dưới đây Quản lý cuộc gọi. Tích hợp đa
What is Skill-Based Routing? How it Works
Khái niệm Skill based routing: Định tuyến dựa trên kỹ năng là tính năng trong tổng đài call center, giúp
Customer service overload: What is the solution for banks?
“Every year-end is difficult” Every year-end, financial and banking organizations record
Top 6 metrics to measure and evaluate Telesales effectiveness
Effective management of telesales human resources is an important part of a business's strategy. Below
Notice of unauthorized access to the company server system (continued notice)
Dear Customers and Partners, First of all, we sincerely apologize for the incident.
Measuring NPS, CSAT in the banking industry
The loyalty rate of banking customers in Vietnam is considered quite low. A customer
Notice of unauthorized access to the company server system
Dear Customers and Partners, On June 17, 2024, we have confirmed the incident related to
