Omnichannel marketing and successful case studies
Omnichannel Marketing là một chiến lược marketing trong đó sử dụng đa dạng các loại kênh. Những kênh này tiếp […]
Knowledge
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
Suggested strategies to "gain market share" for retail pharmacy chains
Dynamic pharmaceutical market In the "race" to expand the number of stores of pharmaceutical retail chains
Knowledge
NPS benchmark statistics by industry
“Customers are God's gift”, and their satisfaction is the measure of evaluation.
Distinguishing between NPS, CSAT, CES – Which metric is best for measuring CX?
Need to think correctly about customers and customer service For a business, the key factor
Guide to evaluating banking service quality from A to Z
Sự hài lòng của khách hàng là yếu tố sống còn và là mục tiêu mà các ngân hàng hiện
5 Strategies to Improve Customer Experience in Omnichannel Contact Center
A business cannot survive without customers. A Bloomberg Businessweek survey found that:
Sales team quality measurement index that businesses should know
KPI (Key Performance Indicator) is an index that measures and evaluates the performance of a department.
8 Ways to Boost Agent Performance in Contact Center
The root of a “strong” Contact Center comes from a “strong” Agent team. In the age of technology development,
Medical Mystery Shoppers Service
Need to care about customer experience in the healthcare industry Whether it is a hospital, cosmetic hospital, or clinic
