Knowledge

Theo nghiên cứu một hệ thống CRM trung bình giúp cho nhân viên bán hàng gia tăng doanh thu tới 41%, […]

In recent days, the media and the public have been abuzz with a story about a gas company.

In the buying and selling process, order processing staff are responsible for assisting customers and responding to inquiries.

Direct response is a process in which a pharmaceutical company hires a translation center.

Live chat is one of the most dynamic ways to communicate with your customers.

Customer feedback will guide and inform your decision-making.

Reg Dutton from EvaluAgent discusses whether Contact Centers are prepared for the new generation of employees.

So what customer service skills over the phone are essential to provide customers?

When it comes to providing professional customer service, the difference is made by the very

Frank Sherlock from Callminer discussed two points you need to change the image of your call center.