Measuring NPS, CSAT in the banking industry
Tỷ lệ trung thành của khách hàng Ngân hàng tại Việt Nam được đánh giá khá thấp. Một khách hàng […]
Knowledge
Notice of unauthorized access to the company server system
Dear Customers and Partners, On June 17, 2024, we have confirmed the incident related to
Boosting Hotel Service Performance During the Holiday Season
The tourist season is always a great opportunity for everyone to enjoy their vacation and have fun.
Top 3 CX customer experience trends businesses need to grasp
According to a survey from Gartner, about 81% businesses are increasing their competitive edge by
Essential Customer Service Trend Statistics for 2024
According to statistics, 42% consumers will pay more for a better customer service experience.
Solutions to “tighten” content censorship for creative platforms
Content moderation in the age of information explosion is very important, especially for
Effective customer care during Tet with automatic switchboard
New Year is an opportunity for businesses to show their care and connect with customers. Instead
The truth about Mystery Shopping service for retail industry you may not know
In today's fiercely competitive retail world, mystery shopping is becoming more and more popular.
6 customer experience trends for 2025: Challenges and opportunities
In fact, 97% consumers agree that their interactions with customer service
5 Contact Center Facts You Need to Know to Satisfy Customers
Contact Center plays an important role in bridging the gap between businesses and customers.
