Customer service overload: What is the solution for banks?
“Every year-end is difficult” Every year-end, financial and banking organizations record […]
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Top 6 metrics to measure and evaluate Telesales effectiveness
Effective management of telesales human resources is an important part of a business's strategy. Below
Notice of unauthorized access to the company server system (continued notice)
Dear Customers and Partners, First of all, we sincerely apologize for the incident.
Measuring NPS, CSAT in the banking industry
The loyalty rate of banking customers in Vietnam is considered quite low. A customer
Notice of unauthorized access to the company server system
Dear Customers and Partners, On June 17, 2024, we have confirmed the incident related to
Boosting Hotel Service Performance During the Holiday Season
The tourist season is always a great opportunity for everyone to enjoy their vacation and have fun.
Top 3 CX customer experience trends businesses need to grasp
According to a survey from Gartner, about 81% businesses are increasing their competitive edge by
Essential Customer Service Trend Statistics for 2024
According to statistics, 42% consumers will pay more for a better customer service experience.
Solutions to “tighten” content censorship for creative platforms
Content moderation in the age of information explosion is very important, especially for
Effective customer care during Tet with automatic switchboard
New Year is an opportunity for businesses to show their care and connect with customers. Instead
