Cloud technology is becoming increasingly popular, with many businesses creating applications, data, business processes and storage on this platform, which also includes Call CenterHowever, this technology also has some high-risk limitations, including risks to data security. hyper-connected world (IoT), information fraud is a real concern. Leaking user information can negatively impact businesses, reducing customer retention and brand reputation.
Threats from security vulnerabilities.
1. Data breach.
Data becomes the main target of hackers, it is obvious that hacking information on cloud storage platforms is easier than hacking on-premises computers and smart mobile devices. More importantly, for businesses using Call Centers, customer information theft will become extremely important because of the agreements in the previous information security contract, it can collapse an entire brand if customer information is not well controlled.
2. Incorrect configuration.
Cloud computing resources are constantly changing, making it difficult for system administrators to make configuration changes. Today's advanced cloud computing technologies have the ability to continuously scan and automate updates.
3. Suboptimal security architecture.
- Missing identity authentication, access information and account lockout.
- Manipulation and hijacking of user accounts.
- Synchronizing information between 2 applications via API is not good.
Cloud call center technology with API security features.
Verification API enables businesses to develop fraud protection applications using two-factor authentication over text and voice channels.
With automatic authentication using PIN code, the platform Cloud Call Center Bellsystem24-Vietnam's verification API gives you more control over your 2-factor authentication process. The verification API enables accurate customer identity authentication, helping to combat fraud, build trust, and increase customer conversions.
In addition, receiving and verifying input information from customers is also more secure with technology. Voice Biometric available in Bellsystem24-Vietnam's Cloud call center.
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