Enhancing data entry efficiency and increasing sales revenue for a technology company.
SUMMARY
Type of Industry
- Technology
Content
Data Processing
Sales Representative (B2B)
Background
The partner requires a data entry team with high accuracy and fast processing speed to handle a large volume of data. In addition, the partner is looking to expand their B2B client network and therefore needs to outsource a team of highly skilled sales representatives who are knowledgeable about all the products, software, and hardware they offer.
ACTION
Operating
Index
- SLA (Performance as agreed)
- Number of successful sales cases
Human resource
Team size: 12 members with Japanese proficiency at N2 level or higher, with product knowledge.
Working hours: Japan business hours (Monday to Friday)
Scope of work
Two Main Operations:
Operation 1 – Data Processing:
Handling data entry tasks
Updating product quotation information
Operation 2 – Sales Administration:
Providing quotations
Editing contract terms
Negotiating with CTC’s clients
RESULTS
- Met all SLA metrics as required by the partner
- Improved data entry efficiency and significantly reduced error rate
