WHAT IS CUSTOMER SERVICE? CONCEPTS, MEASUREMENT, FUTURE TRENDS.
Ngày nay, hỗ trợ khách hàng (Customer service) không chỉ gói gọn trong việc cung cấp câu trả lời cho […]
Knowledge
September 2021
Knowledge
DIFFICULT CUSTOMER COMPLAINTS AND HOW TO "SOLVE THEM"
Khi hoạt động, chắc chắn bộ phận chăm sóc khách hàng luôn gặp phải rất nhiều tình huống khiếu nại của
Knowledge
THE SECRET TO PERFECTING CUSTOMER CARE OVER THE PHONE
Customer service over the phone is not just about picking up the phone and answering calls. It's
CX, EX, Loyalty
AFTER-SALES CUSTOMER CARE HELPS SAVE 6 TIMES COSTS.
Retaining one existing customer can help a business save up to six times the cost of acquiring a new one.
DETAILED, EFFECTIVE CUSTOMER CARE PROCESS DIAGRAM
A satisfied customer can bring in many new customers and increase revenue for the business.
Knowledge
WHAT IS HEADHUNT? OPERATION PROCESS OF A HEADHUNTING COMPANY.
The job market at the start of the new decade is becoming more vibrant than ever before.
Knowledge
DIFFERENCES BETWEEN PABX AND PBX
As businesses continue to grow and expand their market reach, the demand for
Technology
CUSTOMER CARE VIA OTT APPLICATIONS IS THE TREND OF THE ERA
When it comes to customer service via voice channels, many people immediately think of Contact Center solutions.
Technology
SET UP AN AUTOMATED CALL CENTER USING ARTIFICIAL INTELLIGENCE APPLICATIONS
"Meet customer needs better and faster with an automated call center" Why businesses need it
Operate
CALL CENTER QUALITY MANAGEMENT – MORE EFFICIENT CALL CENTER MANAGEMENT
The importance of managing and measuring call centers. As competition among businesses intensifies,
