Practical application and illustration of Autocall in business automation
Autocall hay hệ thống gọi tự động cho phép doanh nghiệp gọi ra với số lượng khách hàng lớn cùng […]
September 2022
[FACTS] Changing consumer behavior in Vietnam after Covid
The pandemic has impacted incomes. Consumers are forced to re-evaluate their habits.
Comprehensive training to ensure high quality operations
Besides technology, people are still the key factor determining quality.
Self-Service IVR in Finance – Banking
Banking and finance have undergone fundamental changes during and after the pandemic. More and more banks are
KNOWLEDGE ABOUT NPS, HOW TO MEASURE AND EVALUATE
NPS is considered the "key" that helps businesses determine the current situation and plan improvements.
Internal activities, BPO Industry News
Recap Webinar "Successful Interviews, Accurate Candidate Assessment"
The webinar program "Accurate Interviewing, Standard Evaluation" organized by Bellsystem24-Vietnam on the topic "Application of Physiognomy"
Technology
Building Self-Service Platform through Knowledge Base, RDA & RPA in Contact Center
Bringing a “revolution” to optimize the performance of the agent team in Call Center/Contact Center by
Technology, Operate
Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Booming during the pandemic and having the potential to grow strongly in the next 10 years, these companies
Technology
Digital Transformation in Contact Center: What You Should Know
Digital transformation: Is the process of using digital technologies to create
Operate
3 effective ways to apply Contact Center for beauty salons & Spas
Taking care of yourself to look better and feel happier is becoming more and more common.
