Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Bùng nổ trong mùa dịch và có tiềm năng phát triển mạnh mẽ trong vòng 10 năm tới, các công […]
Technology, Operate
Technology
Digital Transformation in Contact Center: What You Should Know
Digital transformation: Is the process of using digital technologies to create
Operate
3 effective ways to apply Contact Center for beauty salons & Spas
Taking care of yourself to look better and feel happier is becoming more and more common.
Uncategorized, Knowledge
At Bellsystem24-Vietnam, success is nurtured from small things.
Over 11 years of experience in customer care and telesales via switchboard, technical guidance
Technology
IMPROVE CALL CENTER PERFORMANCE WITH SPEECH ANALYSIS
The process of analyzing and evaluating the performance of the switchboard costs the business a lot of time.
Technology
Video Call Center – A weapon to help increase customer interaction
Comprehensive customer engagement is one way to enhance customer experience, thereby
Tin ngành BPO
Everything you need to know about LMS for businesses
More and more businesses focus on training their staff to improve their working capacity and build a
Microlearning, macrolearning and what businesses need to know
What are Microlearning and Macrolearning? In essence, Microlearning is an E-learning solution that takes the form of training
CUSTOMER SATISFACTION SURVEY FORM ON SERVICE QUALITY – UPDATE 2024
Consumers tend to talk about negative experiences more than positive ones.
AHT – CÁCH GIẢM THỜI GIAN XỬ LÝ CUỘC GỌI AGENT (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo
