CUSTOMER SATISFACTION SURVEY FORM ON SERVICE QUALITY – UPDATE 2024
Người tiêu dùng có xu hướng nói về những trải nghiệm tiêu cực nhiều hơn là những trải nghiệm tích […]
AHT – CÁCH GIẢM THỜI GIAN XỬ LÝ CUỘC GỌI AGENT (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo
Operate
HOW TO CALCULATE FCR, NOTES WHEN CALCULATING AND METHODS TO IMPROVE
What is first contact resolution? First contact resolution (FCR): Is an index showing how quickly a customer's problem is resolved.
Knowledge
FIND NEW CUSTOMERS FROM YOUR EXISTING CUSTOMER GROUP
Don't try to focus too much on finding new customers, focus instead on
Knowledge
SMART WAY TO HANDLING CUSTOMER REJECTION TO INCREASE THE LIKELIHOOD OF CLOSING A SALE
In many sales situations, we often encounter customer rejection, even though
Knowledge
HOW TO BUILD RELATIONSHIPS WITH CUSTOMERS AND PEOPLE AROUND YOU
Build good relationships with employees – You will find it easier to manage
SUMMARY OF COMMON STANDARD CALL CENTER INDEXES AND HOW TO IMPROVE THEM
Standard metrics that a Call center can refer to and use as a yardstick
Technology
SUMMARY OF KNOWLEDGE ABOUT MACHINE LEARNING AND APPLICATIONS IN INDUSTRY 4.0
Trend 4.0 (The 4th Industrial Revolution) is taking place strongly, along with it
Technology
WHAT IS WIFI CRM? APPLICATIONS AND POTENTIAL IN THE BIG DATA ERA
What is Wifi CRM? Wifi is the most popular Internet connection technology today, but did you know,
Technology
SMART IVR SERVICES WITH VOICE INTERACTION
Greet customers and receive input information automatically using IVR provided by Bellsystem24-Vietnam, route calls
