Cross-selling banking products effectively in the digital age (Part 1)
Retail customers continue to show strong growth in numbers, but this has not been matched by [...]
CX, EX, Loyalty
Get the most out of large-scale outbound contact center campaigns
What is an outbound contact center campaign? Simply put, outbound contact center campaigns are campaigns
Practical application and illustration of Autocall in business automation
Autocall or automatic calling system allows businesses to call out to a large number of customers at the same time.
[FACTS] Changing consumer behavior in Vietnam after Covid
The pandemic has impacted incomes. Consumers are forced to re-evaluate their habits.
Comprehensive training to ensure high quality operations
Besides technology, people are still the key factor determining quality.
Self-Service IVR in Finance – Banking
Banking and finance have undergone fundamental changes during and after the pandemic. More and more banks are
KNOWLEDGE ABOUT NPS, HOW TO MEASURE AND EVALUATE
NPS is considered the "key" that helps businesses determine the current situation and plan improvements.
Internal activities, BPO Industry News
Recap Webinar "Successful Interviews, Accurate Candidate Assessment"
The webinar program "Accurate Interviewing, Standard Evaluation" organized by Bellsystem24-Vietnam on the topic "Application of Physiognomy"
Technology
Building Self-Service Platform through Knowledge Base, RDA & RPA in Contact Center
Bringing a “revolution” to optimize the performance of the agent team in Call Center/Contact Center by
Technology, Operate
Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Booming during the pandemic and having the potential to grow strongly in the next 10 years, these companies
