Self-Service IVR in Finance – Banking
Tài chính ngân hàng đã có những thay đổi cơ bản trong và sau đại dịch. Ngày càng nhiều ngân […]
NPS là gì? Cách đo lường và nâng cao chỉ số Net Promoter Score
NPS là chỉ số đo lường mức độ trung thành khách hàng được hơn 65% doanh nghiệp Fortune 500 áp dụng. Tìm hiểu cách tính, đánh giá và cải thiện NPS hiệu quả.
Internal activities, BPO Industry News
Recap Webinar "Successful Interviews, Accurate Candidate Assessment"
The webinar program "Accurate Interviewing, Standard Evaluation" organized by Bellsystem24-Vietnam on the topic "Application of Physiognomy"
Technology
Building Self-Service Platform through Knowledge Base, RDA & RPA in Contact Center
Bringing a “revolution” to optimize the performance of the agent team in Call Center/Contact Center by
Technology, Operate
Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Booming during the pandemic and having the potential to grow strongly in the next 10 years, these companies
Technology
Digital Transformation in Contact Center: What You Should Know
Digital transformation: Is the process of using digital technologies to create
Operate
3 effective ways to apply Contact Center for beauty salons & Spas
Taking care of yourself to look better and feel happier is becoming more and more common.
Uncategorized, Knowledge
At Bellsystem24-Vietnam, success is nurtured from small things.
Over 11 years of experience in customer care and telesales via switchboard, technical guidance
Technology
IMPROVE CALL CENTER PERFORMANCE WITH SPEECH ANALYSIS
The process of analyzing and evaluating the performance of the switchboard costs the business a lot of time.
Technology
Video Call Center – A weapon to help increase customer interaction
Comprehensive customer engagement is one way to enhance customer experience, thereby
