At Bellsystem24-Vietnam, success is nurtured from small things.
Hơn 11 năm gắn bó với lĩnh vực chăm sóc khách hàng và telesales qua tổng đài, hướng dẫn kỹ […]
Uncategorized, Knowledge
Technology
IMPROVE CALL CENTER PERFORMANCE WITH SPEECH ANALYSIS
The process of analyzing and evaluating the performance of the switchboard costs the business a lot of time.
Technology
Video Call Center – A weapon to help increase customer interaction
Comprehensive customer engagement is one way to enhance customer experience, thereby
BPO Industry News
Everything you need to know about LMS for businesses
More and more businesses focus on training their staff to improve their working capacity and build a
Microlearning, macrolearning and what businesses need to know
What are Microlearning and Macrolearning? In essence, Microlearning is an E-learning solution that takes the form of training
CUSTOMER SATISFACTION SURVEY TEMPLATE ON SERVICE QUALITY – UPDATE 2025
Consumers tend to talk about negative experiences more than positive ones.
AHT – HOW TO REDUCE AGENT CALL HANDLING TIME (AVERAGE HANDLING TIME)
AHT là gì? Average handling time (AHT): thời gian xử lý cuộc gọi trung bình, là một chỉ số đo
HOW TO CALCULATE FCR, NOTES WHEN CALCULATING AND METHODS TO IMPROVE
Trong tất cả các chỉ số vận hành của một Contact Center, FCR (First Contact Resolution) được xem là một trong
Knowledge
FIND NEW CUSTOMERS FROM YOUR EXISTING CUSTOMER GROUP
Don't try to focus too much on finding new customers, focus instead on
Knowledge
SMART WAY TO HANDLING CUSTOMER REJECTION TO INCREASE THE LIKELIHOOD OF CLOSING A SALE
In many sales situations, we often encounter customer rejection, even though
