8 steps to PERFECT CUSTOMER COMPLAINT MANAGEMENT
When you're in business, there will inevitably be times when customers complain. Especially when you're in the service industry. However [...]
CX, EX, Loyalty
Operate
The importance of AQM – Advance Quality Management in call center operations
AQM plays a crucial role in maintaining and managing Call Center quality, helping businesses create
Technology
RPA IN CALL CENTERS – BUSINESS CASES AND BENEFITS
Essentially, RPA (Robotic Process Automation) or "Process Automation" means automating processes using robots, not
Technology
IMPLEMENTATION AND BENEFITS OF RPA IN CALL CENTER
Đây là phần 2 của chủ đề [RPA trong Call center], Bạn có thể tìm đọc lại phần 1 TẠI ĐÂY, phần 1
Technology
RPA in Call Centers – Business Applications and Benefits
Essentially, RPA (Robotic Process Automation) or "Process Automation" means automating processes using robots, not
Technology
Voicebot in Call Center
Voicebot, also known as Voice Robot: An artificial intelligence technology capable of reading
Operate
Easily manage your customer service hotline remotely with the Remote Agent solution
Remote Agent or remote call center operator is a call center agent who will perform customer care tasks.
E-cigarette sales growth for the Japanese market
Case Study E-cigarette Project Consumer Market: Japan Product Features: Product
Telemarketing & Telesurvey for the No. 1 Milk brand in the US market
Advantages and challenges Advantages: Reputable dairy brand High level of brand awareness Market share
3 METHODS TO MAKE A PROFESSIONAL CUSTOMER CARE PLAN
Khách hàng chính là yếu tố đóng vai trò quyết định sự phát triển và tồn tại của mỗi doanh
