Mẫu Quy Trình CSKH và Cách Xây Dựng Quy Trình Chuyên Nghiệp
Theo nghiên cứu của Zendesk, 61% khách hàng sẵn sàng chuyển sang đối thủ cạnh tranh sau chỉ một trải […]
Cost Comparison: Offshore vs. Onshore Customer Support
When businesses reach a critical growth phase, the question of customer support scalability becomes paramount. Should you expand your in-house
Risks and Solutions in Offshore BPO Partnerships
In today’s competitive business landscape, offshore Business Process Outsourcing (BPO) has become a strategic imperative for companies seeking to optimize
Challenges of Outsourcing Customer Service Overseas
Outsourcing customer service overseas has become a strategic move for businesses seeking cost efficiency and 24/7 support capabilities. However, while
How Outsourcing to Vietnam Helps Reduce Operational Costs
In an era where operational efficiency determines business success, smart companies are turning to Vietnam for their outsourcing needs. This
The Ultimate Outsourcing Decision Guide: Making Smart BPO Choices for Your Business
In today’s competitive business landscape, making the right outsourcing decision can be the difference between scaling efficiently and struggling with
BPO Solutions for Healthcare Providers
In today’s rapidly evolving healthcare landscape, providers face mounting pressure to deliver exceptional patient care while managing rising operational costs
English Proficiency and Cultural Compatibility in Vietnamese BPO Teams
When global enterprises evaluate offshore contact center destinations, Vietnam has emerged as a compelling choice that combines exceptional English proficiency
Bí Quyết Quản Lý Nhân Viên Chăm Sóc Khách Hàng Hiệu Quả
Trong thời đại mà trải nghiệm khách hàng được xem là “vũ khí cạnh tranh” tối thượng, việc sở hữu
Cách giảm chi phí vận hành call center mà vẫn duy trì chất lượng dịch vụ
Trong bối cảnh kinh tế ngày càng cạnh tranh, việc tối ưu hóa chi phí vận hành call center trở
