Can Artificial Intelligence (AI) Replace Agents in Contact Centers?
ChatGPT mới công bố đã nhanh chóng gây bão trên toàn cầu với khả năng trả lời như người thật. […]
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Forecasting Contact Center trends in the next 10 years
The Contact Center trend is booming, with a market size reaching a total value of $339.4 billion
Implementing RPA in Insurance Contact Centers: Low Risk and Countless Benefits
Highlights Robotic Process Automation (RPA) Can Help Insurance Companies Improve
Self-Service IVR in Finance – Banking
Banking and finance have undergone fundamental changes during and after the pandemic. More and more banks are
Technology
Building Self-Service Platform through Knowledge Base, RDA & RPA in Contact Center
Bringing a “revolution” to optimize the performance of the agent team in Call Center/Contact Center by
Technology, Operate
Omnichannel Contact Center combined with CRM tailored for the Logistics industry
Booming during the pandemic and having the potential to grow strongly in the next 10 years, these companies
Technology
Digital Transformation in Contact Center: What You Should Know
Digital transformation: Is the process of using digital technologies to create
Technology
IMPROVE CALL CENTER PERFORMANCE WITH SPEECH ANALYSIS
The process of analyzing and evaluating the performance of the switchboard costs the business a lot of time.
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Video Call Center – A weapon to help increase customer interaction
Comprehensive customer engagement is one way to enhance customer experience, thereby
Technology
SUMMARY OF KNOWLEDGE ABOUT MACHINE LEARNING AND APPLICATIONS IN INDUSTRY 4.0
Trend 4.0 (The 4th Industrial Revolution) is taking place strongly, along with it
