The rise of Gen Z, how to care for and attract this generation?
1. Sự lên ngôi của gen Z Gen Z (Thế hệ Z) là nhóm nhân khẩu học tiếp nối sau […]
CX, EX, Loyalty
Revealing the standard customer care process for businesses
For a long time, customer care process has been considered the "ultimate weapon" to increase retention rate.
4 strategies to help businesses retain customers effectively
Businesses today often spend a huge amount of money to find new customers without
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
Medical Mystery Shoppers Service
Need to care about customer experience in the healthcare industry Whether it is a hospital, cosmetic hospital, or clinic
What is a great restaurant experience, through the eyes of a customer?
The customer experience at a restaurant is not just about the taste of the food but the experience
Measuring NPS, CSAT in the banking sector
Why is NPS/CSAT important in the digital banking race? Banking is defined as
The Secret to Enhancing Customer Experience in the Manufacturing Industry
Unlike service companies, manufacturing businesses' customers are very diverse:
Cross-selling banking products effectively in the digital age (Part 2)
In Part 1, you understood the need to change your cross-selling approach.
4 ways Bellsystem24 Vietnam supports banks in implementing customer-centric models
Customer-Centric means taking customers as the center to create products and services to
