Optimizing customer service costs for businesses
In today's competitive business environment, saving on customer service costs is not only [...]
CX, EX, Loyalty
Empathy Map Guide – A Tool for Understanding Customers to Optimize Their Experience
In the customer-centric era, understanding customers is no longer an advantage—it's a necessity.
Personalizing the customer experience: making every interaction special?
Imagine you walk into a familiar coffee shop. Before you order, the staff already
What is Customer Centric? Building a customer-centric strategy
In this era of digitalization and fierce competition, customer centricity is no longer a foreign concept.
Measuring and evaluating the CES index in customer care
In an era where customer experience (CX) has become a critical factor, Customer Effort Score (CES) is a
The rise of Gen Z, how to care for and attract this generation?
1. The rise of Gen Z Gen Z (Generation Z) is the next demographic group after
Revealing the standard customer care process for businesses
For a long time, customer care process has been considered the "ultimate weapon" to increase retention rate.
4 strategies to help businesses retain customers effectively
Businesses today often spend a huge amount of money to find new customers without
Gain competitive advantage through customer care
If businesses only focus on finding new customers and neglect old customers, they will
Medical Mystery Shoppers Service
Need to care about customer experience in the healthcare industry Whether it is a hospital, cosmetic hospital, or clinic
