What is a great restaurant experience, through the eyes of a customer?
Trải nghiệm khách hàng tại một nhà hàng không chỉ là hương vị của món ăn mà là trải nghiệm […]
CX, EX, Loyalty
Measuring NPS, CSAT in the banking sector
Why is NPS/CSAT important in the digital banking race? Banking is defined as
The Secret to Enhancing Customer Experience in the Manufacturing Industry
Unlike service companies, manufacturing businesses' customers are very diverse:
Cross-selling banking products effectively in the digital age (Part 2)
In Part 1, you understood the need to change your cross-selling approach.
4 ways Bellsystem24 Vietnam supports banks in implementing customer-centric models
Customer-Centric means taking customers as the center to create products and services to
Manage customer journey with customer journey map
You wonder why customers spend so much time on “clicking” to choose a product?
CX, EX, Loyalty
Cross-selling banking products effectively in the digital age (Part 1)
Retail customers continue to grow strongly in number but not at the same time.
[FACTS] Changing consumer behavior in Vietnam after Covid
The pandemic has impacted incomes. Consumers are forced to re-evaluate their habits.
KNOWLEDGE ABOUT NPS, HOW TO MEASURE AND EVALUATE
NPS được xem là “chìa khóa” giúp doanh nghiệp xác định thực trạng và lên kế hoạch cải thiện mức
CUSTOMER SATISFACTION SURVEY FORM ON SERVICE QUALITY – UPDATE 2024
Consumers tend to talk about negative experiences more than positive ones.
