What is a great restaurant experience, through the eyes of a customer?
The customer experience at a restaurant is not just about the taste of the food, but the experience [...]
CX, EX, Loyalty
Measuring NPS, CSAT in the banking sector
Why is NPS/CSAT important in the digital banking race? Banking is defined as
The Secret to Enhancing Customer Experience in the Manufacturing Industry
Unlike service companies, manufacturing businesses' customers are very diverse:
Cross-selling banking products effectively in the digital age (Part 2)
In Part 1, you understood the need to change your cross-selling approach.
4 ways Bellsystem24 Vietnam supports banks in implementing customer-centric models
Customer-Centric means taking customers as the center to create products and services to
Manage customer journey with customer journey map
You wonder why customers spend so much time on “clicking” to choose a product?
CX, EX, Loyalty
Cross-selling banking products effectively in the digital age (Part 1)
Retail customers continue to grow strongly in number but not at the same time.
[FACTS] Changing consumer behavior in Vietnam after Covid
The pandemic has impacted incomes. Consumers are forced to re-evaluate their habits.
KNOWLEDGE ABOUT NPS, HOW TO MEASURE AND EVALUATE
NPS is considered the "key" that helps businesses determine the current situation and plan improvements.
CUSTOMER SATISFACTION SURVEY TEMPLATE ON SERVICE QUALITY – UPDATE 2025
Consumers tend to talk about negative experiences more than positive ones.
