Distinguishing between NPS, CSAT, CES – Which metric is best for measuring CX?
The need for the right mindset about customers and customer service For a business, the key factor [...]
Knowledge
Guide to evaluating banking service quality from A to Z
Customer satisfaction is a vital factor and a goal that banks currently strive for.
5 Strategies to Improve Customer Experience in Omnichannel Contact Center
A business cannot survive without customers. A Bloomberg Businessweek survey found that:
Sales team quality measurement index that businesses should know
KPI (Key Performance Indicator) is an index that measures and evaluates the performance of a department.
8 Ways to Boost Agent Performance in Contact Center
The root of a “strong” Contact Center comes from a “strong” Agent team. In the age of technology development,
Medical Mystery Shoppers Service
Need to care about customer experience in the healthcare industry Whether it is a hospital, cosmetic hospital, or clinic
Overview of Fintech and E-Wallet Market in Vietnam
The picture of the Vietnam Fintech market in Asia Pacific in recent years is becoming
KANDO – Customer service motto with empathy. Winning customers with dedication
What is KANDO in Customer Service Kando is a Japanese word that describes the feeling of satisfaction
4 important criteria for choosing quality Contact Center software
Are you facing any of the following problems? You want to set up a Call Center but don't have the
Forecasting Contact Center trends in the next 10 years
The Contact Center trend is booming, with a market size reaching a total value of $339.4 billion
